Senior Human Resources Generalist

USP•Rockville, MD

15d

About The Position

The Senior Human Resources Generalist is a strategic and hands-on role responsible for delivering comprehensive HR support across global client groups. This role partners closely with HR Business Partners (HRBPs), Centers of Excellence (COEs), and business leaders to execute HR strategies, enhance employee experience, and support organizational effectiveness. The position serves as a key collaborator across Global People & Culture (GPC), addressing a wide range of HR needs while driving process improvements and change initiatives. As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
Minimum 5 years of progressive HR experience, with strong generalist background
Experience supporting global or multi-regional teams preferred
Strong knowledge of HR practices, employee relations, and employment law
Ability to manage sensitive matters with discretion and sound judgment
Strong interpersonal and relationship-building skills
Excellent analytical and problem-solving capabilities
Experience with HR systems and data analysis
Ability to work independently and manage multiple priorities in a fast-paced environment

Nice To Haves

SHRM-CP, SHRM-SCP, PHR, or SPHR

Responsibilities

Partner with HRBPs to support and execute HR strategies aligned to business needs to execute and operationalize HRBP-led strategies within assigned client groups
Supports all global talent management processes to include collaborating with external vendors, professional employer organizations, and regional offices
Assist in developing manager and employee-facing materials, communications, and resources
Compile and analyze HR data to provide insights that inform decision-making
Support the global onboarding and offboarding of talent
Collaborate with Sr. Global HRBP, legal and benefits to review contracts and agreements; create agreement templates and address various inquiries with the PEO vendor
Partner with PEO’s on hiring, global benefits, random inquiries, and manage escalations, program alignment, and complex issues (not routine inquiry handling or transactions)
Maintain and update HRBP related SOPs, process documentation, and guidelines
Act as an extension of the HRBP and ER to ensure consistent execution and follow-through
Escalate complex or sensitive issues to HRBP and ER leadership
Support and reinforce performance management practices, including goal setting, feedback, documentation, and development planning
Provide guidance to managers on performance improvement and employee development
Support workforce analysis and organizational talent management and review processes
Ensure proper documentation practices for both strong and underperformance
Support and contribute to the design, development, and execution of HR programs and processes, including: Performance Assessment & Development, Employee engagement initiatives, Talent reviews and workforce planning, Policy updates and communications, Exit interviews and feedback analysis
Help drive initiatives that enhance the overall employee experience
Support the Senior Employee Relations Manager and HRBPs in investigations tracking and reporting on employee relations matters
Analyze employee feedback (e.g., from exit interviews) and partner with managers on continuous improvement actions
Under guidance, identify trends and root causes in employee relations issues and propose solutions to improve engagement and workplace culture
Reinforce organizational policies, procedures, and employment practices
Support compliance with applicable HR policies and regulations
Partner with the HRIS team to ensure data accuracy and support process improvements
Maintain high-quality documentation and reporting standards
Partner with HR Centers of Excellence (Talent Acquisition, Compensation, Benefits, HRIS, Learning & Development, People Experience) to deliver consistent and effective HR support
Ensure client groups receive appropriate services, guidance, and communications from centralized HR functions
Support HR change management initiatives within assigned client groups
Collaborate with HRBPs and HR Communications on rollout and adoption of changes
Lead or contribute to specific HR projects and process improvement initiatives
Perform other duties and responsibilities as assigned