Senior Human Resources Generalist

Paul Davis Restoration, Inc.•Jacksonville, FL

2d•Remote

About The Position

Join Our National Team as the Sr. Human Resources Generalist! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Sr. Human Resources Generalist! Position Summary: The Senior HR Generalist will be part of the Strategic Business Solutions team and will play a pivotal role in supporting our human resources operations. This role serves as the primary subject-matter expert for employee benefits, health plans, 401(k), leave of absence administration, and workers’ compensation. The Senior HR Generalist ensures compliance across all U.S. states, delivers a high‑quality employee experience, and partners closely with Payroll, Safety, HRIS, and external vendors to maintain accurate, timely, and compliant HR operations.

Requirements

Minimum of 3 years of hands-on experience in employee benefits administration, 401k audits, leave of absence management (FMLA, ADA, STD/LTD), and workers' compensation.
Strong knowledge and application of federal and state employment laws and regulations.
Proficient in using HR software (e.g., ADP, PeopleSoft) and Microsoft Office Suite.
Exposure to multiple HR functions and best practices.
Demonstrates expertise in key HR disciplines, including employee relations and supervisor coaching, HR compliance, Workers’ Compensation administration, OSHA recordkeeping, leave management, onboarding, and people change administration (title and pay changes, promotions, and separations).
Build trusting relationships and collaborate effectively with team members, supervisors, and stakeholders at all organizational levels.
Handles sensitive personnel situations with sound judgment, discretion, and confidentiality, ensuring consistent and compliant outcomes.
Embraces change and maintains a continual improvement mindset, with a strong preference for automation, self-service, and technology-driven HR solutions.
Understands business goals and recommends new approaches, policies, and procedures to improve productivity, compliance, and employee experience across all HR functions.
Communicates clearly and professionally, both in writing and verbally, and serves as a knowledgeable resource on HR policies, handbook interpretation, and process documentation.
Excels in organization, prioritization, and execution, effectively managing multiple tasks and HR projects in a fast-paced environment.
Demonstrates strong analytical, problem-solving, and decision-making skills; uses data to drive process improvements and operational accuracy.
Displays meticulous attention to detail, a commitment to continual learning, and alignment with Paul Davis Values, Vision, Mission, and 10 Serving Basics.
The employee is occasionally required to sit, climb or balance, stoop or kneel.
Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
Must be able to observe and perceive information on a computer and documents.
Must be able to communicate and converse with staff over the phone.
Occasionally will lift to 10lbs.
Ability to safely operate a passenger vehicle when necessary.
Employees must have access to a stable internet connection when working outside of the office.
Employees must use the provided VPN technology to securely connect remotely.
The successful person must be productive with minimal supervision.

Nice To Haves

Bachelor’s degree in human resources, business administration, or related field.
HR certification (e.g., SHRM-CP, PHR) is a plus.
Experience in process improvement initiatives within HR functions.

Responsibilities

Serve as the primary point of contact for all employee benefit inquiries, including medical, dental, vision, life, disability, and supplemental plans.
Manage benefit enrollments, changes, and terminations; ensure accuracy in ADP and with carriers.
Partner with the HRIS Analyst to ensure benefit plans, rates, eligibility rules, and workflows are correctly configured and functioning smoothly.
Work directly with ADP and benefit carriers to monitor and troubleshoot EDI files, resolve discrepancies, and complete required audits.
Review and reconcile quarterly benefit reports, including billing audits and contribution accuracy.
Participate in the annual benefits review, supporting plan design discussions, data gathering, and vendor coordination.
Support Open Enrollment, including system setup, communication planning, employee education, and troubleshooting.
Support the annual 401(k) audit and conduct periodic HRIS audits to ensure accurate plan data.
Lead and administer all leaves of absence, ensuring compliance with FMLA, ADA, state-specific leave laws, and company policies across all U.S. states.
Provide timely distribution, collection, and processing of all required leave documentation.
Maintain accurate leave tracking, status updates, and communication with employees and managers.
Serve as the primary advisor to employees and supervisors throughout the leave process, ensuring clarity, compliance, and a positive employee experience.
Coordinate with Payroll to ensure accurate pay, benefit deductions, and return‑to‑work processing.
Manage all workers’ compensation (WC) claims from initial report through closure, ensuring timely documentation and communication with employees, managers, carriers, and Safety.
Partner with the Safety team to evaluate light-duty or modified duty options and support return‑to‑work planning.
Support compliance reporting as needed.
Provide weekly updates to employees on leave or WC status and communicate weekly summaries to department managers.
Ensure all WC paperwork is processed accurately and in accordance with state regulations and carrier requirements.
Maintain accurate employee data in HR systems for all benefit, leave, and WC‑related transactions.
Conduct regular audits to ensure data integrity, compliance, and alignment between HRIS, carriers, and payroll.
Create, maintain, and continuously improve HR documentation, including SOPs, job aids, forms, and process guides.
Respond promptly to employee and supervisor inquiries through the HR ticketing system, ensuring timely resolution or escalation.
Cross‑train in other HR areas, including onboarding/offboarding, employee relations, HR data administration, and policy interpretation to ensure full team coverage.
Provide backup support for HR team members during peak periods, absences, or high‑volume cycles.
Participate in initiatives to optimize HR software and systems for better data management, automation, and analytics.
Support data review and cleanup for annual reporting requirements, including audits and compliance submissions.
Manage the annual ACA reporting process, including data validation, coordination with HRIS and Payroll, carrier file reconciliation, and timely submission of 1094/1095 forms. Assist the HR Director with ACA strategy, review, and final compliance checks.
Assist with benchmarking and best‑practice research related to benefits, leave, and workers’ compensation.
Identify opportunities for process improvements and contribute to initiatives that enhance efficiency, compliance, and employee experience.
Prepare and distribute HR communications related to benefits, leave, and WC programs.
Assist with policy implementation and change management for new or updated benefits, leave, and WC programs.
Support training for supervisors on leave protocols, workers’ compensation processes, and benefits-related procedures.
Contribute to the development and delivery of employee education materials, guides, and presentations.
Support HR compliance calendar tasks as assigned.
Participating in special projects assigned by HR leadership.