Senior Human Resource Specialist

Insperity • Chicago, IL

6d

About The Position

The Senior Human Resource Specialist aligns resources and delivers customized HR service solutions to support clients’ business goals, improve performance management, and positively impact client businesses. The role works with senior and C-suite client leaders and key decision makers as a trusted business advisor and thought partner, building meaningful relationships, troubleshooting situations, and providing guidance. It also acts as a strategic partner on internal projects and relationships while delivering high-quality service to internal and external customers.

The specialist manages a portfolio that includes complex clients, advises on human resources and compliance matters, and develops tailored solutions that support client success, growth, satisfaction, and retention. The role interprets employment laws and policies, analyzes workforce data, facilitates training, collaborates with client and internal teams, and contributes to process improvements and organizational initiatives. Travel may be required up to 30% of the time by car, mass transit, or plane.

The position requires a bachelor’s degree in Human Resources, Business Administration, a related field, or equivalent work experience, and at least eight years of end-to-end HR operations experience focused on HR Generalist, HR Business Partner, or Manager roles. Prior experience in multi-state companies with at least 500 employees is required. Experience in a matrixed environment and specified HR certifications are preferred.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
• At least eight years of end-to-end Human Resources operations experience, focused on HR Generalist, HR Business Partner, or Manager roles.
• Prior experience in multi-state companies with at least 500 employees.
• Ability to advise clients on HR matters, compliance, and business goals.
• Travel up to 30% of the time; travel may be by car, mass transit, or plane.

Nice To Haves

• Experience operating in a matrixed environment.
• Professional in Human Resources (PHR) certification.
• SHRM Certified Professional (SHRM-CP) certification.
• Senior Professional in Human Resources (SPHR) certification.
• SHRM Senior Certified Professional (SHRM-SCP) certification.

Responsibilities

• Manage assigned clients, including complex clients, contributing to client success and growth while maintaining high customer satisfaction and retention.
• Develop strategic relationships with clients and provide guidance and value-added solutions that support business success and retention.
• Work with client HR leaders and senior leaders, advising on HR compliance and business goals and tailoring approaches as needed.
• Apply expertise in employee relations, legislation, benefits, wage and hour regulations, and performance management to advise clients and recommend HR strategies and practices aligned with employment laws across all 50 states.
• Engage internal support teams, including DE&I Services, Compensation Services, EEO Services, Payroll, FLSA Administration, Background Screening, Benefits, and Centers of Excellence.
• Analyze data and statistics to identify trends and recommend policies and activities that improve organizational culture, hiring, motivation, retention, staffing, and legal compliance.
• Facilitate client training in a clear, concise, logical sequence and at an appropriate level for the audience.
• Collaborate with clients and Account Executives on HR goals aligned with business objectives.
• Understand and implement client people, organizational structure, and leadership development strategies throughout the business life cycle.
• Engage proactively with clients to understand evolving organizational strategies and goals.
• Document client and client-related interactions accurately and promptly in client management systems and databases.
• Partner with and guide HR Representative/Data Support Specialists, HR Specialists, and Account Executives.
• Pilot internal tools, resources, and products and provide feedback as requested by the manager.
• Participate in and potentially lead project teams and focus groups to improve processes or client solutions.
• Request or volunteer to deliver training and development opportunities for internal partners and peers.
• Act as a subject matter expert on processes, projects, or tools as requested by leadership.
• Connect with peers and internal resources across the company and regions to identify process improvement and collaboration opportunities.
• Apply the Customer for Life strategy, identify when to introduce options to clients, and engage appropriate internal resources.
• Support Sales, including partnering with an individual BPA in prospect meetings.
• Understand client power structures and dynamics and advise, negotiate, and influence clients toward HR compliance and business goals, offering custom approaches as needed.
• Create content and host knowledge-sharing sessions with the team.
• Understand Insperity and approved partner technologies and consult proactively with clients to deliver value tied to their initiatives and goals.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior