Senior Hubspot CRM Specialist

X-Rite

9d•$120,000 - $135,000

About The Position

As our Senior HubSpot CRM Specialist, you will serve as the technical authority and strategic owner of the HubSpot ecosystem across the organization. You'll leverage your deep technical expertise and proven track record in CRM strategy to independently define standards, drive enterprise-wide decisions, and ensure we unlock the full potential of HubSpot to accelerate our strategic growth objectives. This is an exciting time to step into this role as we embed HubSpot — spanning Marketing Hub, Sales Hub, and Service Hub Enterprise — into our e-commerce platform to supercharge our marketing, sales, and customer service capabilities. You will be expected to lead this transformation end-to-end, shaping the CRM roadmap, influencing cross-functional stakeholders, and establishing best practices that scale. If you thrive on driving meaningful impact at an enterprise level and serving as a trusted advisor to leadership, this could be the opportunity you've been looking for.

Requirements

5+ years of experience in CRM, Revenue Operations, Marketing Operations, Sales Operations, or a related discipline, including significant hands-on ownership of HubSpot in a complex business environment.
Deep HubSpot expertise, including administration and optimization of Marketing Hub, Sales Hub, and Service Hub, with experience building workflows, reporting, segmentation, automation, and integrations.
Strong analytical capabilities, including experience with Power BI, CRM reporting, customer journey analysis, and translating data into business recommendations.
Experience influencing cross-functional stakeholders, establishing best practices, driving adoption, and serving as a trusted advisor on CRM strategy and operations.
Bachelor's degree in Business, Marketing, Analytics, or a related field, plus experience supporting e-commerce, digital customer journeys, or integrated marketing and sales technology ecosystems.

Responsibilities

Own the HubSpot strategy and roadmap, serving as the subject matter expert across Marketing Hub, Sales Hub, and Service Hub while ensuring the platform supports business growth objectives.
Lead CRM governance and optimization, establishing scalable standards for data architecture, automation, user permissions, lifecycle management, and platform administration.
Design and enhance CRM processes, including segmentation, lead scoring, pipeline management, workflow automation, and customer journey orchestration to improve conversion and customer engagement.
Drive enterprise-wide data quality and integrity, implementing governance practices, data validation, cleansing, deduplication, and user adoption strategies.
Develop actionable reporting and business intelligence, leveraging HubSpot and Power BI to provide visibility into pipeline performance, marketing effectiveness, customer lifecycle metrics, and revenue impact.
Partner with Sales, Marketing, Customer Service, and Digital teams to translate business requirements into scalable CRM solutions and prioritize platform enhancements.
Lead the evolution of the HubSpot ecosystem, evaluating new capabilities, managing integrations with e-commerce and marketing technologies, and recommending improvements that create measurable business value.