Senior HRBP Manager

ServiceNow•Austin, TX

3d•Hybrid

About The Position

This role involves understanding the overall business direction and the impact of people decisions to influence business choices and fulfill objectives. The Senior HRBP Manager will contribute to the development and delivery of business plans and key initiatives. They will operationalize talent initiatives to support business outcomes and drive a strong culture, improved organizational effectiveness, business performance, and engagement. This role acts as the voice of the business within the HR function, partnering with People Partners, COEs, and Ops to ensure business needs are met with fit-for-purpose HR solutions. The position will coach Senior Business Leaders on developing people leadership capabilities and use data and trends to inform guidance and measure success. The role provides strategic advice on workforce planning, calibration and succession planning, organization design, change management, culture, leadership and team development, and relevant workforce trends.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience in direct client support and management coaching experience as well as team development/management
Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment
Ability to manage multiple complex issues and prioritize projects concurrently
Ability to excel at all levels of the HR “stack” - strategic, operational, and tactical
Credibility and integrity in communications to ensure information flows both upward and downward
Confidence to challenge respectfully to influence business decisions

Nice To Haves

Experience supporting [fill in function name] a plus

Responsibilities

Understands the overall business direction and impact of people decisions to influence the right business choices to fulfill business objectives.
Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.
Contributes to business growth by operationalizing talent initiatives to support business outcomes.
Identifies, advises, advocates, and enables initiatives that drive a strong culture, improved organizational effectiveness, business performance and/or engagement.
Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs.
Coaches Senior Business Leaders and advises them on topics such as the development of people leadership capabilities, to ensure that Leaders and Managers become more effective as people leaders and are increasing their impact on people.
Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
Provides strategic advice on strategic workforce planning, calibration and succession planning, organization design, change management, and culture, leadership and team development, and relevant workforce trends which will impact the BU.