Sr HR Product Analyst

Southwest Airlines•Dallas, TX

1d•Onsite

About The Position

The Senior HR Product Analyst supports Southwest Airlines’ HR Product Management Team by designing, delivering, and continuously improving HR technology solutions that improve the Employee experience and enable efficient business processes. The role partners with HR stakeholders, Product Managers, and Technology Teams to understand business needs, define requirements, coordinate delivery, and support implementation across platforms such as Workday, Salesforce, Quickbase, and Microsoft Power Platform. The analyst identifies opportunities to simplify processes, expand self-service, and use automation and emerging technologies to improve operational efficiency and business value. The position requires strong analytical, product management, business, and technical capabilities to manage priorities, dependencies, and risks while translating business needs into scalable solutions that support Employees and advance Southwest’s HR technology strategy. This role is based at Southwest Airlines’ Dallas, Texas headquarters and requires working from the Corporate Campus during business hours. Applicants must be U.S. citizens or currently authorized to work in the United States; current or future work authorization sponsorship is unavailable.

Requirements

High school diploma or GED.
Advanced-level, seasoned and specialized experience in HR technology platforms and enterprise applications.
Advanced-level, seasoned and specialized experience in business analysis methodologies and requirements gathering.
Advanced-level, seasoned and specialized experience in HR business processes and operational practices.
Advanced-level, seasoned and specialized experience in business and technical documentation standards.
Advanced-level, seasoned and specialized experience in product delivery practices, including discovery, requirements definition, configuration, testing, implementation, and continuous improvement.
Knowledge of HR business processes and operational practices, stakeholder needs, and process improvement.
Knowledge of HR technology platforms, applications, system capabilities, and how solutions integrate across environments.
Knowledge of business analysis and documentation practices, including requirements, process flows, system documentation, and test procedures.
Ability to analyze business needs, identify opportunities, evaluate solution options, and translate requirements into functional designs, configurations, and recommendations.
Skill in supporting system configuration, enhancements, testing, and implementation.
Skill in applying agile and project management practices to organize work, manage priorities, and support delivery within established processes.
Ability to understand system relationships, integrations, and downstream impacts.
Ability to manage multiple priorities, track commitments, and deliver assigned work within expected timelines.
Ability to communicate effectively with business stakeholders, product teams, and technical partners.
Ability to identify issues, dependencies, and risks and support structured problem-solving.
Ability to interpret data and reporting outputs and translate findings into recommendations and insights.
Must be a U.S. citizen or authorized to work in the United States; sponsorship is not available.
Must be at least 18 years of age.
Must comply with Company attendance standards and appearance guidelines.
Ability to communicate and interact with others in English to meet job demands.
Ability to use a computer and office productivity tools with sufficient speed and accuracy.

Nice To Haves

Familiarity with AI-enabled solutions, data and integrations, APIs, and enterprise HR technologies such as Workday or Salesforce.
Experience in automation and digital transformation, process improvement, workflow automation, and low-code/no-code technologies such as Microsoft Power Platform and Power Automate.

Responsibilities

Analyze business needs and opportunities, gather requirements, and support evaluation of solution options.
Partner with stakeholders to define requirements and ensure alignment with business needs, user expectations, and product priorities.
Support end-to-end product delivery activities, including discovery, requirements, design, configuration, testing, and implementation.
Evaluate solution approaches and recommend options aligned with system capabilities and business requirements.
Configure and enhance solutions within HR technology platforms based on defined requirements and business needs.
Identify system impacts, dependencies, and integration considerations to support solution quality.
Develop and maintain business requirements, process documentation, test plans, and other delivery artifacts.
Execute testing, validate solutions against requirements, and support defect resolution and release readiness.
Facilitate stakeholder discussions to clarify requirements, resolve questions, and support alignment.
Define data and reporting needs and partner with analytics teams to support accurate, meaningful outputs.
Analyze data and reporting results to identify trends, insights, and opportunities for improvement.
Perform other job duties as directed by Employee’s Leaders.

Benefits

Complimentary travel on any open seat on Southwest flights for the Employee and eligible dependents.
Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
Potential annual ProfitSharing contribution in the Southwest Retirement Savings Plan, at the Company’s discretion.
Competitive health insurance for the Employee and eligible dependents, including pets.
Health plan coverage options beginning on the first day of employment, with 30 days to select and enroll and coverage retroactively available to the first day of employment.
Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at the Company’s discretion.

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