Sr HR Product Analyst

Southwest Airlines • Dallas, TX

1d • $103,750 - $115,300 • Onsite

About The Position

The Senior HR Product Analyst supports the HR Product Management Team by designing, delivering, and continuously improving HR technology solutions that enhance the Employee experience and enable efficient business processes. The role partners with HR stakeholders, Product Managers, and Technology Teams to understand business needs, define requirements, coordinate delivery activities, and support implementation across platforms such as Workday, Salesforce, Quickbase, and Microsoft Power Platform. The analyst evaluates opportunities to simplify processes, expand self-service capabilities, and use automation and emerging technologies to improve operational efficiency and business value. The role uses analytical, product management, business, and technical skills to manage priorities, dependencies, and risks, and to translate business needs into scalable solutions that support Employees and Southwest’s HR technology strategy.

This role is based at Southwest Airlines’ Dallas, Texas headquarters and must be performed there during business hours. U.S. citizenship or current authorization to work in the United States is required; the company does not offer current or future work authorization sponsorship.

Requirements

• High School Diploma or GED.
• Advanced-level, seasoned and specialized knowledge of HR technology platforms and enterprise applications.
• Advanced-level, seasoned and specialized knowledge of business analysis methodologies and requirements gathering.
• Advanced-level, seasoned and specialized knowledge of HR business processes and operational practices.
• Advanced-level, seasoned and specialized knowledge of business and technical documentation standards.
• Advanced-level, seasoned and specialized knowledge of product delivery practices, including discovery, requirements definition, configuration, testing, implementation, and continuous improvement.
• Knowledge of HR business processes and operational practices, including understanding stakeholder needs and supporting process improvements.
• Knowledge of HR technology platforms, applications, system capabilities, and how solutions integrate across environments.
• Knowledge of business analysis and documentation practices, including requirements, process flows, system documentation, and test procedures.
• Ability to analyze business needs, identify opportunities, and evaluate solution options.
• Ability to translate business requirements into functional designs, configurations, and solution recommendations.
• Ability to support system configuration, enhancements, testing, and implementation activities.
• Ability to apply agile and project management practices to organize work, manage priorities, and support delivery within established processes.
• Ability to understand system relationships, integrations, and downstream impacts.
• Ability to manage multiple priorities, track commitments, and deliver assigned work within expected timelines.
• Ability to communicate effectively with business stakeholders, product teams, and technical partners.
• Ability to identify issues, dependencies, and risks and support structured problem-solving.
• Ability to interpret data and reporting outputs and translate findings into recommendations and insights.
• Must be a U.S. citizen or have authorization to work in the United States; work authorization sponsorship is not available.
• Must be at least 18 years of age.
• Must comply with Company attendance standards and maintain a well-groomed appearance in accordance with Company guidelines.

Nice To Haves

• Familiarity with AI-enabled solutions, data and integrations, APIs, and enterprise HR technologies such as Workday or Salesforce.
• Experience in automation and digital transformation, process improvement, workflow automation, and low-code/no-code technologies such as Microsoft Power Platform and Power Automate.

Responsibilities

• Analyze business needs and opportunities, gather requirements, and support evaluation of solution options.
• Partner with stakeholders to define requirements and align them with business needs, user expectations, and product priorities.
• Support end-to-end product delivery, including discovery, requirements, design, configuration, testing, and implementation.
• Evaluate solution approaches and recommend options aligned with system capabilities and business requirements.
• Configure and enhance solutions within HR technology platforms based on defined requirements and business needs.
• Identify system impacts, dependencies, and integration considerations to support solution quality.
• Develop and maintain business requirements, process documentation, test plans, and other delivery artifacts.
• Execute testing, validate solutions against requirements, and support defect resolution and release readiness.
• Facilitate stakeholder discussions to clarify requirements, resolve questions, and support alignment.
• Define data and reporting needs and partner with analytics teams to support accurate and meaningful outputs.
• Analyze data and reporting results to identify trends, insights, and opportunities for improvement.
• Perform other job duties as directed by Employee’s Leaders.

Benefits

• Free travel, as a privilege, on any open seat on Southwest flights for the employee and eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan, at the company’s discretion and subject to plan terms.
• Competitive health insurance for employees and eligible dependents, including pets, with plan coverage options starting from the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED