Senior HR Generalist

Vicente’s Supermarket•Brockton, MA

2d•Onsite

About The Position

The Senior HR Generalist is the Chief People Officer’s hands-on partner for day-to-day people operations across all Vicente’s store locations. Recruiting is a primary focus, alongside HR administration, benefits, training logistics, compliance, employee relations, and investigations. The role is based at Corporate in Brockton and includes regular travel to store locations across Massachusetts and Rhode Island. The position directly supervises two HR Coordinators who provide store-level HR support. The Senior HR Generalist assigns and reviews their work, consolidates store-level input into company-wide processes, and develops the coordinators toward broader HR capability as the team grows. The role works independently with limited daily oversight and reports to the Chief People Officer. The position has regular access to confidential employee records, compensation data, and investigation findings. Such information must be handled with strict discretion, shared only on a need-to-know basis, and managed in accordance with company policy and applicable law. The work is primarily in an office or corporate environment, with regular travel to stores and occasional time on store floors and in back-of-house areas. The role requires regular travel by car between locations.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
At least 4 years of HR generalist experience.
Hands-on experience with an HRIS/payroll platform such as Paycor or similar, and benefits administration systems.
Demonstrated ability to supervise and develop staff.
Strong organizational skills and ability to manage recurring deadlines, including payroll cycles, benefits enrollment, and ACA reporting, without dropping items.
Ability to own processes end-to-end with limited daily oversight.
Ability to travel by car between locations regularly.
Ability to handle confidential employee records, compensation data, and investigation findings with strict discretion.

Nice To Haves

HR generalist experience across multiple sites or in a retail or grocery environment.
Proven track record building proactive recruiting pipelines.

Responsibilities

Own full-cycle recruiting for corporate, back-office, and store-level roles company-wide, including sourcing, screening, interviewing, and offer coordination.
Partner with store managers and department directors on store-level hiring needs.
Build and maintain community and vendor partnerships as ongoing talent pipelines, particularly for new-store openings and hard-to-fill roles.
Own and maintain the company’s online application system, including uptime, payments or upgrades, and preventing lost applications.
Pull and distribute a weekly applications report split by store location.
Post corporate and back-office roles in the ATS and promote them across Indeed and other job boards, coordinating with managers and directors on active needs.
Schedule and coordinate interviews for corporate-level roles.
Build and run an evergreen requisition pipeline and standing interview panels.
Track recruiting pipeline status and report weekly to the CPO.
Process new-hire paperwork and maintain personnel files across all store locations.
Review time and attendance and punch corrections to support payroll close.
Maintain company-wide employee records, including status changes, pay changes, and transfers.
Prepare Verification of Employment letters as needed.
Process terminations and separations, confirming that the correct process was followed before approval.
Run monthly bench evaluations for each store, consolidate store-level mapping into a master bench chart, and schedule the review with the CEO and Director of Retail Operations.
Partner with the CPO to coordinate associate training logistics, including registration, travel, lodging, and expense authorization.
Manage benefits enrollment and offboarding for associates company-wide.
Partner with the CPO to manage unemployment claims in the EZ People system and state UI portal, ensuring store-level teams respond accurately and on time, and handle claims directly when needed.
Partner with the CPO on ACA and other regulatory compliance tracking, escalating identified gaps or exposure.
Serve as the first point of contact for employee relations concerns raised by associates or store leadership across all locations.
Conduct workplace investigations by gathering statements, documenting findings, and recommending next steps in partnership with the CPO before corrective action or termination is finalized.
Maintain thorough, confidential documentation for employee relations matters and investigations.
Advise store managers and department leads on handling employee concerns consistently and in line with company policy.
Support special HR and people-related projects as directed by the CPO or CEO.
Organize team engagement activities for corporate and back-office staff across locations.
Assign and review the work of two HR Coordinators, consolidate their store-level input into company-wide processes, and develop them toward broader HR capability.