Senior HPC Support Engineer, InfiniBand - NVLink

NVIDIA•Westford, MA

About The Position

NVIDIA is seeking a highly motivated Senior HPC Support Engineer focused on InfiniBand and NVLink technology. This role is for individuals passionate about data center and networking technologies, who can provide comprehensive solutions for sophisticated installations, maintenance, or operations for groundbreaking networking products. As a primary point of contact for customers, you will assist them with technical questions, debugging, and resolving issues. As a member of the NVIDIA Experience (NVEX) Global Technical Support team, you will be a conscientious, proficient communicator fundamentally interested in taking ownership of issue resolution, ensuring a high level of customer satisfaction. A significant part of the role also involves collaborating regularly with Engineering, Marketing, and Support teams on technical issues.

Requirements

5+ years in providing in-depth Customer Support and debugging experience focused on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet and GPU including infrastructure performance, strong interpersonal skills and ability to prioritize/multi-task easily with limited supervision.
Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-to-day job responsibilities.
Excellent verbal and written English skills.
An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems.
Profound knowledge and experience (solving) in the following skills: Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level.
Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
Configuration and operational expertise with traditional network switch/router and Open platforms.
Linux OS System Administration, Networking and Performance on a LFCS/RHCSA level.
Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies.

Nice To Haves

Knowledge and working experience with the following: InfiniBand, RDMA/RoCEv2 and GPU Technology.
Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD).
Shell scripting (Bash/Python).
Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN.

Responsibilities

Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions.
Responding to customer product support inquiries via telephone, email, or conference calls.
Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
As a technical resource develop, re-define and document standard methodologies to provide to internal teams (Support/R&D) for support process and improvements.