Senior Housekeeping Manager

AccorHotel•Kohala Coast, HI

7d•$75,000 - $85,000•Onsite

About The Position

This role supports and oversees daily housekeeping operations across guest rooms, public areas, heart-of-house, and uniform services, ensuring all assigned areas consistently meet Fairmont and LQA cleanliness and presentation standards. The position requires a visible, hands-on leadership presence, leading by example in delivering professional, engaging, and personalized service. The Senior Housekeeping Manager will create a welcoming environment for guests, proactively address service concerns with timely follow-up, and conduct daily inspections of various areas, ensuring corrective actions are completed. This role also involves coordinating with Engineering for maintenance issues, identifying operational improvements, supervising and coaching housekeeping colleagues, leading daily briefings, and contributing to service training sessions. Additionally, the role assists in onboarding and training new colleagues, provides ongoing feedback and performance management, promotes colleague engagement, and maintains clear communication with colleagues, leaders, and supporting departments. Support for scheduling, monitoring time and attendance, assisting with payroll review, and executing productivity targets are also key responsibilities. The role involves managing inventory of cleaning supplies, guest amenities, linen, and uniforms, monitoring stock levels, supporting ordering processes, and controlling costs. Oversight of the uniform program, ensuring colleagues have necessary tools and equipment, and adherence to departmental policies and brand standards are also crucial. Participation in audits, ensuring lost & found procedures are followed, and maintaining a safe working environment in compliance with all regulations are essential. The Senior Housekeeping Manager will reinforce proper use of PPE and safe work practices, attend meetings, support continuous improvement initiatives, and perform additional duties as assigned by the Director of Housekeeping.

Requirements

Previous leadership experience in housekeeping required
3 years of housekeeping experience required, preferably in luxury setting
Able to communicate well in English both verbally and written.
Computer proficiency with MS Office, Alice, UniFocus Labor Management system, and Opera Cloud preferred.
Must be able to coach, counsel and develop employees.
Must be able to motivate by example either on the production floor or, in a classroom environment.
Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.
Must be flexible with working mornings, evenings, weekends and holidays.
Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
Excellent communication and organizational skills
Positive attitude
Must have a professional image and personality
Strong interpersonal and problem-solving abilities
Sense of initiative to surprise and delight guests
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Committed to delivering a high level of customer service
Strong guest service orientation required
Self-confident, proactive, and able to prioritize and make effective decisions
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
Skill in establishing and maintaining effective working relationships with coworkers and guests.
Great time management skills
Ability to multi task efficiently without disrupting guest service

Nice To Haves

College graduate or equivalent experience is preferred.

Responsibilities

Support and oversee daily housekeeping operations across guest rooms, public areas, heart-of-house, and uniform services.
Ensure all assigned areas consistently meet Fairmont, & LQA cleanliness and presentation standards.
Maintain a visible, hands-on leadership presence and lead by example in delivering professional, engaging, and personalized service.
Create a welcoming environment for guests and proactively address service concerns with timely follow-up.
Conduct daily inspections of guest rooms, public areas, storage areas, and back-of-house spaces; ensure corrective actions are completed.
Coordinate with Engineering address maintenance issues and preventative care.
Identify opportunities for operational improvements and support the implementation of updated procedures.
Supervise, coach, and support housekeeping colleagues in alignment with brand service standards.
Lead daily briefings and contribute to service training sessions that inform, motivate, and develop the team.
Assist in onboarding and training new colleagues, including safety, equipment use, and chemical handling.
Provide ongoing feedback and support performance management, including coaching and corrective action as needed.
Promote colleague engagement initiatives and contribute to a positive, respectful, and professional work environment.
Maintain clear and effective communication with colleagues, leaders, and supporting departments.
Support scheduling efforts based on occupancy, business levels, and labor standards.
Monitor time and attendance to ensure compliance with break policies and labor guidelines.
Assist with payroll review and corrections to ensure accuracy.
Support execution of productivity targets and departmental labor controls.
Assist with managing inventory of cleaning supplies, guest amenities, chemicals, linen, and uniforms.
Monitor stock levels, support ordering processes, and help control costs and minimize waste.
Support oversight of the uniform program, including inventory, laundering, and coordination with tailoring services.
Ensure colleagues have the tools, equipment, and resources needed to perform their duties effectively.
Ensure adherence to departmental policies, procedures, and service standards.
Support compliance with Fairmont brand standards, & LQA requirements.
Participate in self-audits, brand audits, and corrective action follow-up.
Ensure lost & found procedures are followed consistently.
Maintain a safe working environment and ensure compliance with all safety, sanitation, fire, health, and security regulations.
Reinforce proper use of PPE and safe work practices at all times.
Attend departmental and operational meetings as required.
Support continuous improvement initiatives and special projects.
Perform additional duties as assigned by the Director of Housekeeping.

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices.
Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program.
15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
Incentive Bonuses are available
50% discounts at hotel restaurants
50% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary food & beverage on property