Senior Host - Eataly Flatiron
About The Position
The Lead Host is considered the senior host who greets guests and ensures an impactful and memorable restaurant experience from start to finish. The Maître D reports to the Restaurant Manager. Greets guests as they arrive at the restaurant; gathers any pertinent information; delivers guests to the front of house team Oversees the seating of and menu presentation to all guests, ensuring high-quality service Supports the management team by providing training of all new hosts Takes reservations over the telephone, through emails, and in person; records all reservations properly in the system Manages and maximizes the reservation book Answers guests’ questions Creates and communicates daily floor plans Highlights problem areas with hosts or seating flow and develops solutions Demonstrates a positive, smiling, empowering, and motivational attitude Delegates effectively with a sense of professionalism Oversees the cleanliness and maintenance of the restaurant entrance Ensures all supplies required to keep the front end of the restaurant running are always available Performs other duties as required or assigned
Requirements
- 1+ year of experience in a high-volume restaurant
- Basic computer skills
- Excellent communication skills
- High school diploma or equivalent preferred
- Availability to work onsite with a flexible schedule often including evenings and weekends
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Responsibilities
- Greets guests as they arrive at the restaurant; gathers any pertinent information; delivers guests to the front of house team
- Oversees the seating of and menu presentation to all guests, ensuring high-quality service
- Supports the management team by providing training of all new hosts
- Takes reservations over the telephone, through emails, and in person; records all reservations properly in the system
- Manages and maximizes the reservation book
- Answers guests’ questions
- Creates and communicates daily floor plans
- Highlights problem areas with hosts or seating flow and develops solutions
- Demonstrates a positive, smiling, empowering, and motivational attitude
- Delegates effectively with a sense of professionalism
- Oversees the cleanliness and maintenance of the restaurant entrance
- Ensures all supplies required to keep the front end of the restaurant running are always available
- Performs other duties as required or assigned
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
1-10 employees
