REVELxp - Senior Hospitality Manager, UNC Chapel Hill

REVELxp•Chapel Hill, NC

1d•Onsite

About The Position

REVELXP is a premier sports hospitality company that partners with college and professional teams and major sporting events to deliver exceptional fan experiences. They offer services such as full-service tailgates, premium hospitality events, and exclusive ticket packages. REVELXP also provides comprehensive hospitality solutions including event staffing, event management, premium hospitality management, and venue installations. The company is growing rapidly and seeks goal-oriented, purpose-driven, high-energy individuals. REVELXP aims to redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands. They believe sports play a powerful, community-building role and work to amplify the social experience around game day. The company operates in a fast-paced, fun environment and seeks innovative self-starters to reshape fan experiences nationwide. Their core values are service, entrepreneurship, and joy.

Requirements

Bachelor's degree or equivalent experience.
5-8 years of relevant experience in customer service and hospitality roles.
Proficiency in Microsoft Office programs required.
Experience leading and training part-time and/or full-time customer service staff.

Nice To Haves

Working knowledge of creative platforms preferred.
A love of college sports is a big plus.

Responsibilities

Develop and manage the annual budget for luxury suites and club level areas for all sports venues where premium seating exists.
Oversee all game-day operations in premium seating areas, including management of security, catering, maintenance, and custodial service providers.
Manage all aspects of an on-campus satellite office.
Prepare, negotiate, and ensure fulfillment of contracts with vendors and service providers.
Recruit, hire, train and supervise all staff, including but not limited to assistant managers, one-two interns, and a game day student staff.
Design and produce effective communication media, including client service guides, menu portfolios, web-based communication, newsletters, and other correspondence.
Communicate successfully with athletic department regarding the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
Create and implement procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities.
Establish and maintain positive relations with diverse groups, including donors and seat holders, vendors, and university administration.
Develop requests for proposal and evaluate vendors, when requested by the athletic department.
Assist in project coordination at conference championship fan events, when requested.