Senior Hospital Operations Specialist

Johnson & Johnson Innovative Medicine•West Chester, PA

1d•$79,000 - $127,650•Hybrid

About The Position

The Senior Trauma Hospital Operations Specialist is a strategic partner to Field Sales and Sales Leadership, enabling growth and clinical readiness through disciplined inventory planning, advanced analytics, and effective execution. As part of the Hospital Operations Sales Support team, the role develops and deploys strategies to position inventory and resources across accounts and territories while improving inventory efficiency. The specialist translates sales, inventory, and operational data into actionable insights and recommendations. The role works with leaders and cross-functional partners to identify opportunities, guide decisions, coordinate inventory actions, support new product introductions, and lead projects that improve commercial performance. Success requires analytical judgment, clear communication, project leadership, and the ability to turn insights into action.

Requirements

Bachelor’s degree.
At least four years of relevant business experience in logistics, finance, marketing, manufacturing, commercial operations, sales, inventory management, or a related field.
Demonstrated experience leading and coordinating projects across multiple teams and stakeholder groups.
Strong analytical and creative problem-solving skills, including the ability to evaluate complex information and develop practical solutions.
Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications.
Experience with data visualization and analytical tools such as Power BI, Tableau, or Qlik.
Experience managing, analyzing, and visualizing data, with the ability to convert analysis into insights that drive action.
Excellent written and verbal communication skills, including the ability to tailor information to field teams, cross-functional partners, and leadership audiences.
Ability to develop and deliver clear, persuasive presentations.
Strong collaboration skills and experience working across functions and organizational levels.
Ability to work independently, manage competing priorities, and exercise sound judgment in a fast-paced environment.
Experience communicating and partnering with field sales organizations.
Ability to travel domestically up to 25%.

Nice To Haves

Advanced Excel capabilities, including macros, linked workbooks, and scalable inventory analysis.
Experience using systems that support set requests, inventory reallocation, new product introductions, and competitive conversions.
Experience applying process improvement methods to simplify work, improve controls, or increase operational efficiency.
Direct experience with inventory management and sales analysis.
Experience with SAP, Optimizer, Salesforce, or comparable enterprise systems.
Experience in the medical device industry or another regulated healthcare environment.

Responsibilities

Partner with Field Sales and Sales Leadership to develop and execute strategies that support growth, clinical readiness, and balanced inventory deployment across assigned accounts and territories.
Identify business questions and analytical needs, translating sales, inventory, and operational data into insights, recommendations, and actions.
Lead and coordinate inventory rebalancing, reallocation, and pullback initiatives to improve inventory productivity while supporting customer and procedural needs.
Coordinate new product introduction launches and new set deployments to customer accounts and Field Sales Network locations.
Identify trends, risks, and opportunities to improve sales execution, inventory availability, and operational performance.
Use available data, analytical methods, and visualization tools to support fact-based decisions and optimal inventory levels.
Manage and prioritize Field Sales Organization support requests, providing timely communication, clear ownership, and effective resolution.
Develop, improve, and support field sales systems, tools, and processes that increase end-to-end sales process efficiency.
Perform data mining, validation, analysis, and visualization for sales, inventory, and operational stakeholders.
Support commercial strategy implementation by helping sales teams adopt new processes, tools, and ways of working.
Lead cross-functional projects from problem definition through implementation, monitoring progress, managing risks, and communicating outcomes.
Prepare and deliver concise presentations and executive-ready updates that connect analysis to business impact and recommended actions.
Mentor team members, share best practices, and transfer knowledge across functions, departments, and operating companies.
Perform other responsibilities as assigned in support of team and business priorities.

Benefits

Eligibility to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)), subject to the plans’ terms.
Eligibility to participate in the Company’s long-term incentive program.
Vacation: 120 hours per calendar year, subject to applicable policies and date of hire.
Sick time: 40 hours per calendar year, with different amounts specified for employees residing in Colorado and Washington.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.