Senior Home Energy Auditor (Field- Based)

ICF•Waldorf, MD

12d•Hybrid

About The Position

This role is for a Lead Energy Advisor/Auditor supporting one of Maryland's leading residential energy efficiency programs. The position is field-based, serving Southern Maryland locations including White Plains, Hughesville, Prince Frederick, and Leonardtown. The role combines expertise in residential energy efficiency, building science, customer engagement, and field operations to help homeowners reduce energy consumption and improve comfort. As a field-based leader, the individual will oversee auditing staff, support program operations, and conduct residential energy assessments, while also driving program growth and customer satisfaction.

Requirements

Bachelor's degree and 3+ years of related professional experience; or equivalent combination of education and experience.
Basic mechanical skills and the ability to install energy-saving devices such as light bulbs, showerheads, and thermostats with training.
Strong organizational, communication, and customer service skills.
Ability to lift materials weighing up to 30 pounds and perform field work involving walking, standing, climbing stairs and ladders, and overhead reaching.
Valid driver's license with a clean driving record.
Ability to pass background screening and motor vehicle record review.
Excellent verbal, written, and interpersonal communication skills.
Strong analytical and problem-solving abilities.
Ability to effectively communicate with homeowners, contractors, utility clients, and internal stakeholders.
Proficiency with Microsoft Office applications and data management tools.
Ability to prioritize multiple responsibilities and work independently in a fast-paced environment.
Demonstrated leadership skills with the ability to coach, mentor, and develop field staff.

Nice To Haves

Experience promoting energy efficiency, managing field operations, or supervising service delivery teams.
Experience leading field staff, subcontractors, or customer-facing personnel.
BPI Building Analyst, Energy Auditor, or similar industry certification.
Experience with residential energy modeling software and audit platforms.
Understanding of building science principles and residential construction practices.
Advanced knowledge of residential energy efficiency technologies and electrification solutions.
Customer service, sales conversion, or consultative selling experience.
Experience working within utility-sponsored energy efficiency programs.
MHIC, HVAC, or other relevant trade licenses or certifications.

Responsibilities

Lead and manage field auditing staff to maximize customer scheduling, workload management, and program performance.
Support recruitment, onboarding, training, and professional development of Energy Advisors and field staff.
Monitor field operations, staffing levels, scheduling, and productivity to ensure achievement of program goals.
Coordinate with subcontractors, installation contractors, and internal teams to deliver a seamless customer experience.
Manage inventory of direct install measures and field equipment.
Oversee audit, HVAC service, and project invoicing activities.
Maintain and enhance program data collection tools, reporting processes, and field technologies.
Provide regular updates to utility clients regarding field activities, operational performance, and customer engagement efforts.
Contribute to development and implementation of program marketing, outreach, and customer acquisition initiatives.
Support quality assurance activities, including field inspections, customer surveys, and corrective actions.
Conduct residential home energy assessments, including inspections of attics, basements, and crawl spaces as needed.
Perform diagnostic testing, including blower door testing and visual inspections of residential equipment and building systems.
Identify major drivers of energy consumption, comfort concerns, and opportunities for energy-saving improvements.
Install direct-install energy-saving measures such as LED light bulbs, showerheads, and other approved efficiency devices.
Prepare detailed customer reports summarizing audit findings and recommended next steps.
Complete accurate data collection, measurements, and energy modeling documentation in program software systems.
Educate homeowners and tenants on energy efficiency opportunities, incentives, rebate programs, and available resources.
Promote participation in recommended energy-saving improvements and comprehensive retrofit projects.
Address customer concerns and escalations related to scheduling, assessments, and program participation.
Monitor program budgets and recommend operational adjustments to support program objectives and financial performance.
Contribute to the evolution of program strategy, service offerings, and customer experience improvements.