Senior Help Desk Specialist

JCS Solutions LLC • Arlington, VA

6d • $55,000 - $74,000 • Onsite

About The Position

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users. The role supports e-mail, directories, and standard Windows desktop applications, troubleshoots applications developed under the contract, and serves as the initial point of contact for hardware and software issues, including PC and printer problems. The position is on-site at the Pentagon in Arlington, Virginia, and requires an active Secret clearance.

Requirements

• Must be a U.S. citizen.
• At least 4 years of experience in help desk or technical support.
• CompTIA A+ and Security+ certifications.
• Experience with Windows desktop applications.
• Knowledge of e-mail systems and directories.
• PC and printer troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work on-site at the Pentagon in Arlington, Virginia.
• Active Secret clearance.

Nice To Haves

• Top Secret clearance.
• Prior experience supporting DoD or DISA end users.
• Experience with DoD help desk ticketing systems.
• Familiarity with military network environments and protocols.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as the initial point of contact for hardware and software issues.
• Troubleshoot PC and printer problems.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Paid time off (PTO)
• 401(k) retirement plan with employer match
• Annual professional development reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed