Senior Healthcare Business Banking Relationship Manager

PNC Bank•Charleston, SC

19d•Onsite

About The Position

As a Senior Relationship Manager in PNC's Healthcare Banking organization, the role is based in Charleston, South Carolina. PNC describes itself as an in-office company and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. The position coordinates management of new and existing client relationships within a book of business, with the goal of growing sales, revenue, and market share. It typically serves clients with moderate risk and moderately complex needs, and works with a moderate degree of supervision. The role acquires, expands, and retains client relationships; identifies opportunities through client discovery and an understanding of clients’ needs and financial well-being; and presents relevant PNC products and services. It also builds internal and external networks, uses reporting and sales tools to identify opportunities, collaborates with internal partners to implement solutions, and manages client contact strategies and business pipelines. Employees are expected to prioritize customer needs and satisfaction and to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is subject to applicable FDIA Section 19 requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Requirements

A bachelor's degree; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered instead.
At least 5 years of industry-relevant experience.
Demonstrated knowledge, skills, and abilities appropriate to the role.
No required certifications or licenses are listed.

Nice To Haves

Book of business experience
Client relationship building
Knowledge of credit processes and credit products
Customer engagement
Decision making
Financial analysis
Ability to identify sales opportunities
Client relationship management
Customer experience management
Customer retention
Critical thinking
Effective communication
Interpersonal relationships
Knowledge of customers
Selling
Understanding customer needs

Responsibilities

Coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Identify client opportunities and provide ideas and insights based on an understanding of clients’ needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and enhance the client experience.
Present the full range of PNC products and services to clients.
Use reporting and sales tools to proactively identify and convert sales opportunities.
Identify client needs through discovery conversations, implement solutions, and collaborate with internal business partners as appropriate.
Execute contact management strategies using available tools and resources.
Meet regularly with internal business partners to communicate and review business results and pipeline management.
Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service