Senior Hardware Asset Management

Mastercard•Toronto, ON

12d

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Hardware Asset Management (HAM) role is responsible for the end‑to‑end lifecycle management of Mastercard’s hardware assets, ensuring accurate inventory, regulatory compliance, financial transparency, and operational efficiency across the enterprise. This role partners closely with Procurement, Technology, Field Services, Finance, Security, and regional operations teams to manage assets from planning and acquisition through deployment, refresh, and disposal, while maintaining Mastercard’s IT Asset Management (ITAM) standards and controls.

Requirements

Experience in IT Asset Management or Hardware Asset Management within a large, global enterprise environment
Strong understanding of hardware lifecycle processes and asset discovery tools
Proven ability to manage data accuracy, compliance requirements, and cross‑functional stakeholders
Strong analytical, documentation, and executive communication skills
Hardware Asset Management – 8-10 years
Procurement Knowledge – Hands-on experience managing IT Asset Lifecycle Procurement
Basic Knowledge - Asset Tracking & Monitoring
Experience with ServiceNow, Remedy, Flexera, or equivalent ITAM tools
Familiarity with regulatory and control frameworks impacting technology assets
Experience supporting large‑scale refresh or deployment programs

Responsibilities

Special project management – requested support outside of BAU, oversight, guidance and delivery to completion requirements
Collaborate with Procurement to align purchase orders, vendor data, and asset creation processes
Work with Field Services and Service Operations to support deployments, break/fix activities, onboarding, and refresh programs
Act as a point of escalation for hardware asset issues impacting service delivery or compliance
Maintain and enhance HAM procedures, KBAs, and playbooks to ensure consistent global execution
Identify automation opportunities and process efficiencies across the asset lifecycle
Support enterprise initiatives such as asset tagging governance, data quality improvement, and dashboarding
Enforce adherence to Mastercard’s ITAM policies, standards, and regulatory expectations, including audit readiness and control compliance
Partner with Technology Risk Management and Security teams to remediate data gaps, tagging issues, and non‑compliant assets
Support internal and external audits by providing accurate reporting, evidence, and remediation tracking