Senior GTM Strategy Manager

Attentive

20h

About The Position

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role We are seeking a strong operator who is excited to help set the strategic direction of Attentive’s Revenue organization, primarily focused on Customer Success and our post-sales teams. You should be able to leverage data and AI, your strong business acumen, and operational rigor to create scalable systems and programs that will help transform the organization and drive revenue retention. You’ll work with key stakeholders to ensure the delivery of high quality initiatives that have an outsized impact on Attentive’s growth and overall customer experience. This position reports directly to our VP, GTM Strategy.

Requirements

5+ years in business operations, consulting, or program/project management, preferably in a B2B SaaS environment.
Demonstrated ownership of ambiguous projects and self-defining objectives and priorities.
Strong analytical skills with the ability to pull together your own data to generate insights.
Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously in a fast-paced environment.
Proven ability to work effectively cross-functionally, building relationships and ensuring cohesive strategies towards common business goals.
AI-native and eager to deepen expertise in AI tools and apply them to your work.
Sense of ownership and urgency with objectives & priorities.
Excellent written and verbal communication abilities.
Deep understanding of SaaS go-to-market motions – especially across Customer Success, Services, and Support.

Responsibilities

Translate leadership goals into clear short-term and long-term roadmaps with defined owners, timelines, and outcomes—ensuring cross-functional programs move from concept to measurable impact.
Own execution of strategic programs supporting our post-sales teams, primarily Customer Success, and drive forward the projects and initiatives needed to ensure success of those programs.
Regularly report on the effectiveness of these strategic programs to senior management, providing insights and recommendations for ongoing improvements.
Leverage AI to drive efficiency throughout the post-sales organization and champion AI opportunities across the organization.
Anticipate and address problems and opportunities proactively.