Senior Group Risk Specialist (US) – Consumer Bank Operational Risk Management

TD•Portland, ME

2d•Onsite

About The Position

The Senior Group Risk Specialist for Consumer Bank will provide a comprehensive and diverse range of risk management expertise to business leaders. Leads and supports the implementation of appropriate risk frameworks and leading related risk management activities to mitigate enterprise and/or business-wide risk exposures for Consumer Deposit and Payments Program "CDPP". May also provide oversight, commentary, and recommendations based on overall strategy and industry best practices. This Senior Group Risk Specialist will need to have strong Consumer Bank experience within the FLOD and/or SLOD, specifically experience with Consumer Deposits, Payments, Store, and/or Risk Program execution including, but not limited to, RCSA, Issue Mgmt, Performance Metrics, Operational Losses. In addition to experience, this candidate must be a self-starter who can effectively work in a fast-paced environment that requires delivery of key work efforts with sometimes tight timelines as well as an ability to make decisions and proactively identify and address risk related matters within the CDPP business segment. This important role will support execution of risk activities end-to-end for CDPP including business change initiatives and business remediation priorities. Candidate will need to demonstrate an ability to build and sustain effective working relationships with business partners and control partner colleagues. Depth & Scope: Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas Senior specialist providing advisory services to executives, business segment leaders and governs requirements for own work Integrates knowledge of the enterprise function’s or business segment’s strategy in leading program design, policy formulation or operating standards within one or more areas of expertise Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts Advises on execution strategy and leads the development and deployment of functional programs or initiatives within own field or across multiple specialties Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of own field Requires innovative thinking to develop new solutions Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment Works within general policies and industry guidelines Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader context Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meet the business needs on a complex project or program Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Requirements

Undergraduate degree or technical certificate and/or 10+ years relevant experience
Advanced knowledge of risk management governance, programs, policies, practices, operating frameworks & reporting for business supported and/or area of discipline to deliver objective guidance and independent challenge on initiatives.
Knowledge of risk management environment, standards, regulations and mitigation
Knowledge of current and emerging competitor and market trends
Ability to contribute to strategic direction of the function and provide advice to senior leadership
Skill in mentoring and coaching
Skill in using advanced analytical software tools, data analysis methods and specialized reporting techniques
Advanced ability to lead, plan, implement, and evaluate program/project activities to ensure completion of initiatives
Ability to make an impact, influence, and achieve results with effective negotiation, problem-solving, and communication skills
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion

Nice To Haves

Direct experience with Consumer Bank businesses (Deposits, Payments, Contact Center, Operations, Complaints) in a business risk and/or independent risk management capacity
Experience with Risk Program execution including, but not limited to, RCSA, Issue Management, Key Risk Indicators, Operational Loss Events
Experience with Risk Reporting design and build

Responsibilities

Leads the development and/or implementation of specific standards, policies and/or processes that identify, report on and mitigate operational (or all major) risk exposures within the business
Proactively analyzes potential risks and ensures escalation of key risks to appropriate areas and/or executive review with business executive findings and action plans to mitigate and manage these risks
Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to own business or functional area, and reviews findings and action plans with business leaders to mitigate and manage key issues
Coordinates and/or guides activities relating to core operational risk disciplines/programs including, Risk & Control Self-Assessment, Business Continuity Management, Outsourcing & Vendor Management, Regulatory Compliance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel etc.)
Supports enterprise-wide operational risk escalation, review and approval processes, data management, policies and risk assessment processes
Directs the development and monitoring of Key Risk Indicators and facilitate communication and resolution of risk issues among other business segments where applicable
May be accountable for managing ancillary operational risk areas (e.g. BCM/incident management, outsourcing/vendor management, fraud aggregation and assessment, Basel implementation/capital analysis, change management, Privacy, AML, LCM and other regulatory issues), in addition to core functions
May be responsible for providing support for other major risk areas (e.g. Market, Credit, Reputational and/or Regulatory risks etc.)
May be a point of contact for guidance in the monitoring/reporting of compliance, management, and strategic initiatives
Provides broad/deep commentary in support of the development/maintenance/oversight of policies/procedures/practices, as required
Adheres to enterprise frameworks or methodologies that relate to activities for our business area
Ensures respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations and assess the effectiveness of programs/policies/practices
Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
Actively manages relationships within and across various business lines, corporate and/or oversight functions and ensures alignment with enterprise and/or regulatory requirements
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally