Senior Group Manager - Operations

WNS Global Services

2d

About The Position

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries. This role is an Operations lead responsible for a diverse finance and accounting environment, including accounts receivable, cash and banking, business travel management, management accounting, and official mobile services. The position involves overseeing an indirect team, managing HR-related matters, ensuring governance and SLA performance, supervising financial activities, driving cost efficiencies, and acting as an end-to-end finance and accounting delivery partner. The role also includes reviewing operations for process maturity, preparing business reviews, identifying new business opportunities, managing contracts, leading best practice adoption, and implementing robotic process automation.

Requirements

• 10-15 years Finance & Accounting experience within BPO environment at campaign level.

Nice To Haves

• Post Matric qualification in Finance/Accounting

Responsibilities

• Oversee an indirect team of approximately 50 full-time employees.
• Managing staff, including all HR-related matters across the employee lifecycle.
• Ensuring governance, control, and SLA performance for transaction accuracy, quality, and timeliness.
• Supervising financial activities, including monthly, interim, and year-end closures.
• Driving cost efficiencies, improved working capital, and cash flow management.
• Functioning as the end-to-end finance and accounting delivery partner.
• Continuously reviewing operations to ensure process maturity.
• Preparing and presenting monthly and executive change management business reviews on operational performance.
• Identifying new business opportunities and revenue streams.
• Managing contracts to ensure compliance, mitigate risks, and optimise vendor relationships.
• Leading best practice adoption, process optimisation, and efficiency enhancements through insight analytics.
• Implementing robotic process automation to enable teams to focus on higher-value tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed