Senior Group Manager, Everyday Banking Product

TD•Toronto, ON

1d•CA$115,600 - CA$163,200•Onsite

About The Position

Oversee /lead and provide strategic direction to a large team of product management professionals in developing and implementing the Bank's products, services, programs and projects including features, benefits and characteristics that meet customer needs. Responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio. Accountable for building a strong talent pipeline within the team.

Requirements

Undergraduate degree or product management certificate and /or 10+ years relevant experience
Previous Product experience required
Experience in leading strategy strongly recommended

Responsibilities

Oversee product teams/groups and ensure the simple and efficient delivery of products and services to the customer
Provide vision, leadership and strategic guidance in developing and implementing Bank's products, services and programs including features, benefits and characteristics
Develop and implement products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
Develop and manage the product development calendar for the team and oversee the successful and seamless execution of deliverables
Build and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
Lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
Liaise with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth
Manage the product development budget of the team. Determine the optimal allocation of overall budget to ensure objectives can be achieved or exceeded
Manage the identification of competitive offerings in the market and their strengths and weaknesses. Determine the methodology to quantify market analysis to assess product performance including product lifecycle, quality, technical support, marketing programs and sales support
Oversee the creation of product roadmaps to illustrate the vision for the product. Plan product solutions that meet the needs of targeted customers
Partner with marketing and various channels to develop programs to move buyers through the buying process
Direct market research projects and recommend methods for growing existing markets and developing opportunities for customer products and services
Establish an annual business and expense plan for the product / segment, monitor results to plan
Implement and monitor product / segment performance against objectives, recommending enhancements to ensure a consistent customer, brand experience
Deliver financial results for the product / product suite via operation of all available ‘levers’: pricing, margin, volume etc., create and deliver business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)
Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
Conduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market place
Execute on the annual business plan to deliver results aligned with business strategies
Develop and implement products to drive profitable product growth and increased market share through strategic partnerships with internal/external stakeholders, as well as, industry, and customer insights/foresights expertise
Refine product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics
Participate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards
Ensure effective product policies and processes are established to support business processes align with risk appetite
Review and approve business and expense plans and track success and effectiveness of product development delivery and implementation
Ensure all products are in compliance and meet all regulatory requirements
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Responsible for management of the overall team providing both leadership and guidance
Set targets and objectives for the team, and deliver results
Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversee and lead a highly complex and diverse product function for an area of significant complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
Generally accountable for a significant product management area that typically has enterprise wide impact or accountability
Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
Lead and manage teams handling mass or niche products / segment suites, with moderate to high levels of size/complexity of the product groups/segments
Provide coaching, mentorship and guidance to practitioners, business, executives within area of expertise
Manage and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends
Identify operational efficiencies and opportunities with other business management / enterprise areas
Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
Set overall team direction and collaborate with others to execute on common goals
Focus on longer-range planning for functional area