Manager, Everyday Banking Lifecycle

BMO•Toronto, ON

4d•CA$75,900 - CA$141,900•Hybrid

About The Position

The Manager, Everyday Banking Lifecycle (Contract) is accountable for supporting the design, delivery, and ongoing optimization of key lifecycle journeys within Everyday Banking, with an initial focus on the New to Canada Pre‑Arrival journey and the Teen‑to‑Professional lifecycle journey. These journeys are critical to establishing early relationship strength, driving product adoption, retention and enabling long-term customer engagement and primacy. This role will help translate strategy into execution, working across cross-functional teams to deliver integrated, end-to-end customer experiences that span onboarding through early tenure. Operating in a dynamic and evolving environment, this role requires a balance of strategic thinking and hands-on execution, with a focus on building scalable lifecycle solutions that can grow and adapt over time across segments and journeys.

Requirements

Typically 4–7 years of experience in retail banking, customer strategy, product, or consulting
Experience supporting or delivering cross-functional initiatives or lifecycle programs
Strong ability to manage multiple priorities in a fast-paced, evolving environment
Post-secondary degree in Business, Commerce, Engineering, or a related field
Structured thinking and problem-solving – Strong
Program delivery and execution – Strong
Customer lifecycle and segment-based strategy – Strong
Stakeholder coordination and collaboration – Strong
Data-driven analysis and performance tracking – Strong
Communication and stakeholder updates – Strong
Ability to operate in ambiguity and evolving scope – Strong

Nice To Haves

Experience in onboarding, early tenure, or segment-based customer strategies is an asset
MBA or advanced degree is an asset

Responsibilities

Support the development and evolution of lifecycle strategies for: New to Canada Pre‑Arrival journey (early engagement prior to arrival and onboarding) Teen‑to‑Professional lifecycle journey (transition from student to early career)
Contribute to identifying key moments of need, customer segments, and lifecycle opportunities
Help define initiatives that drive early engagement, product adoption, and long-term relationship growth
Ensure alignment with broader onboarding, early tenure, and retail banking strategies
Support and lead components of end-to-end journey delivery, from concept through launch and stabilization
Translate strategy into clear execution plans, requirements, and deliverables
Coordinate cross-functional teams to ensure timely, high-quality delivery
Track and manage dependencies, risks, and timelines across multiple initiatives
Contribute to delivery against structured lifecycle build plans (strategy → design → build → launch → optimize)
Support the design and execution of end-to-end customer experiences across digital, frontline, and assisted channels
Help develop and implement value propositions, offers, and communications tailored to new-to-bank and early tenure customers
Contribute to strategies that improve confidence, engagement, and adoption of everyday banking products and services
Ensure consistency in experience across acquisition, onboarding, and early lifecycle touchpoints
Work closely with key partners to support delivery of the journeys, including: Product (Everyday Banking, Cards, Lending, Investments) Marketing Analytics / Data & Insights Digital Frontline / Channel Enablement Operations Campaign Strategy & Execution
Coordinate across stakeholders to ensure alignment, clear roles, and execution progress
Participate in working groups and governance forums
Communicate updates, risks, and progress clearly and consistently
Support tracking and reporting of key performance indicators (KPIs), including product adoption, engagement, primacy, and customer experience
Analyze performance data to identify trends, gaps, and opportunities for improvement
Contribute to development of measurement frameworks across lifecycle stages (pre-arrival, onboarding, early tenure)
Support test-and-learn and continuous optimization efforts
Support implementation of the journey operating model, including: Stage gates and governance Cross-functional working teams Delivery timelines and milestones
Help ensure initiatives are structured for scalability and long-term sustainability
Contribute to development of playbooks, frameworks, and best practices for lifecycle delivery
Ensure initiatives align with BMO’s risk management framework and regulatory requirements
Identify and escalate risks related to customer outcomes and delivery execution
Support adherence to governance standards and approval processes