Senior Group Director, Human Resources & Employee Relations Advisory

CHANEL • New York, NY

22d • $166,000 - $210,000 • Hybrid

About The Position

CHANEL is now hiring a Senior Group Director, People & Organization (P&O) Advisory to lead our Human Resources Generalists and Employee Relations Specialists in the delivery of best-in-class HR & ER support. This dynamic role sits within the CHANEL HQ offices located in New York City. The Senior Group Director, P&O Advisory team leads the HR Generalists, responsible for Service Delivery to employees and managers on life cycle moments, and the Employee Relations Specialists, responsible for all investigations. This role ensures the delivery of best-in-class HR support with the right service level by topic across the organization.

Requirements

• A minimum of 12 years' experience in Human Resources, Employee Relations, etc.
• Strong process design and delivery experience required.
• Experience developing metrics for service delivery and enhancing protocols.
• Strong balance of human experience and process efficiency.
• Direct experience managing HRG and Employee Relations work for client groups.
• People Leadership experience critical.
• Minimum of 12 years of relevant experience with expertise in Human Resources (HR), Employee Relations (ER), people leadership, operational excellence and process optimization.
• Will have BS/BA degree, master's degree a plus.

Nice To Haves

• Retail, Hospitality, Service industry experience preferred but not required.

Responsibilities

• Develop and maintain robust frameworks and standards for service delivery, ensuring consistency and quality of delivery across the organization.
• Oversee HR Generalists ensuring proactive, consistent value-added HR guidance in line with business needs.
• Oversee Employee Relations Specialists ensuring effective handling of complex employee relations cases and escalations.
• Implement and continuously improve triage and escalation protocols for efficient case management and service delivery.
• Proactive sharing of common insight, themes and learnings to HRBP and COEs.
• Monitor impact and effectiveness using data-driven insights to refine processes and ensure continuous improvement.
• Manage directly leadership complexities and escalation cases.
• Lead knowledge sharing and upskilling across the pool including Retail HRGs.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior