Senior Group and Events Manager

Spire Hospitality•SeaTac, WA

11h•$83,000 - $83,000•Onsite

About The Position

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. This role assists in the overall efficient operation of the Convention Services Section within the Sales Department. The Senior Group and Events Manager is responsible for the efficient and professional coordination of any assigned convention or meeting group.

Requirements

High school graduation or any other mix of education, training, or experience that equips them with the necessary knowledge, skills, and abilities.
Ability to effectively deal with customers, demonstrating patience, tact, and diplomacy.
Ability to listen effectively and speak English clearly over the telephone.
Ability to access, read, and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with employees, customers, and patrons.
Ability to follow written and verbal instructions in English.
Ability to input 40 WPM on a computer keyboard.
Ability to communicate effectively in English in writing.
Regular attendance is essential.
Work varying schedules, including nights, weekends, and/or holidays.
Maintain a neat, clean, and well-groomed appearance.
Wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
Comply with health and safety rules, regulations, and procedures.

Nice To Haves

Minimum of two years of supervisory experience in sales and/or catering.
At least one year of experience in a hotel setting.
Proficiency in additional languages is desirable.

Responsibilities

Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
Document and organize detailed requirements of each function.
Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
Communicate with sales, front office, and reservations to coordinate and monitor guest room blocks and special reservation needs.
Assign banquet/meeting rooms set up based on client needs.
Review banquet personnel work to ensure accuracy.
Monitor in-house group activity, assisting as needed, such as organizing exhibit set up.
Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
Conduct walking site inspections throughout the property.
Advise sales staff on the ability to accommodate client demands, including phone requirements, fit of available space, and materials such as booths.
Assist sales staff in promoting the hotel, developing leads, and securing rebooking.
Plan and conduct pre- and post-convention meetings with clients and respective departments.
Process all reservation requests, changes, and cancellations.
Identify guest reservation needs, determine appropriate room type, and verify availability.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in reservation systems.
Respond to challenges for accommodating rooming requests.
Oversee accuracy of room blocks and reservations.
Accurately build group masters in MARSHA and the current Property Management System.
Ensure appropriate information is listed for team members' clear understanding.
Review all status changes and make requested changes within the hotel's normal operating procedures.
Enter rooming lists in a timely manner, ensuring accurate guest information.
Verify credit card authorizations for processing advance deposits.
Initiate reports as needed.
Effectively deal with customers, demonstrating patience, tact, and diplomacy.
Listen effectively and speak English clearly over the telephone.
Access, read, and accurately input information using a moderately complex computer system.
Establish and maintain effective working relationships with employees, customers, and patrons.
Follow written and verbal instructions in English.
Communicate effectively in English in writing.
Train Catering Coordinators, Event Managers, and Coordinators.