Senior Global MSP Strategy and Development Manager
Barracuda Networks Inc.•Chelmsford, MA
•Hybrid
About The Position
The Manager, Global MSP Strategy & Development is a hands-on role focused on executing and operationalizing the company’s global Managed Service Provider (MSP) strategy. This position is responsible for program execution, analytics, partner performance insights, and operational improvement initiatives. The role does not include direct people management and is ideal for a high-impact individual contributor who thrives at the intersection of strategy, data, and execution.
Requirements
- 6–8 years of experience in MSP operations, partner strategy, channel programs, or related roles
- Strong hands-on experience executing programs and analyzing business performance
- Advanced Excel skills; comfort working with dashboards, models, and performance metrics
- Working experience using AI-powered tools (e.g., for analysis, reporting, productivity, or automation)
- Proven ability to manage multiple initiatives independently
Nice To Haves
- Experience in SaaS, cybersecurity, or enterprise technology environments
- Direct exposure to MSP partner ecosystems
Responsibilities
- Execute defined global MSP initiatives and operating plans
- Translate strategic objectives into detailed workstreams, deliverables, and timelines
- Own day-to-day execution of assigned MSP programs and initiatives
- Support design, documentation, and rollout of MSP partner programs and requirements
- Maintain and track partner commitments, metrics, and compliance
- Conduct partner performance analysis to identify opportunities and risks
- Develop and maintain reporting, dashboards, and performance tracking models
- Analyze MSP revenue, partner engagement, and operational metrics
- Provide clear, data-driven insights and recommendations to leadership
- Work closely with Sales, Finance, Product, Marketing, and Operations to support MSP execution
- Coordinate inputs and dependencies across teams to ensure progress and alignment
- Serve as a subject-matter contributor on MSP operations and partner metrics
- Identify inefficiencies in MSP workflows, tools, and reporting
- Drive automation, standardization, and documentation of MSP processes
- Prepare executive-ready presentations, summaries, and analysis
- Support QBRs, planning cycles, and internal reviews
- Proactively surface risks, dependencies, and recommendations
Benefits
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
