Senior General Manager

JLL•Oakland, CA

1d•Onsite

About The Position

The Sr. General Manager manages comprehensive operations of healthcare ambulatory facilities including medical office buildings, outpatient clinics, and diagnostic centers. This role serves as the single point of contact for facility operations, property management, and client service delivery for hospital system-owned and leased medical real estate.

Requirements

Bachelor's degree or equivalent work experience
Valid state real estate license (required or obtained within client-defined timeframe)
7+ years property management experience; medical real estate strongly preferred
3+ years team management experience
Demonstrated healthcare facility operations and ambulatory care environment experience
Strong financial and accounting acumen; ability to interpret financial statements
Experience with real estate financial and budgeting software
Understanding of building systems, infrastructure, and maintenance processes
Proficiency in Microsoft Office
Excellent customer service, interpersonal, and supervisory skills
Advanced oral and written communication skills
Strong problem-solving and strategic thinking capabilities
Ability to work independently with strong organizational and time management skills
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

CFM, FMP, RPA, FMA, CPM, EPA Section 608
Geographically dispersed portfolio management, healthcare construction/renovation project management

Responsibilities

Oversee operations of owned and leased ambulatory properties; manage lease administration for third-party tenants and healthcare occupiers; support leasing process and vacancy management; reconcile CAM allocations and landlord billings; obtain annual Fair Market Value studies.
Direct day-to-day operations of staff and contractors; manage work order systems ensuring SLA compliance; coordinate maintenance, transition from reactive repairs to preventive maintenance programs; property inspections.
Ensure compliance with HIPAA, Stark Laws, Anti-kickback statutes, and Joint Commission standards; establish emergency preparedness plans; promote safety-first culture; manage incident reporting and claims.
Manage operating and capital budgets including forecasting, accounts receivable/payable, and reporting; track expenses for budget compliance; achieve cost savings through preferred vendor utilization; process invoices and collect tenant rents timely.
Manage vendor relationships and monitor performance; competitive bidding for service contracts; certificates of insurance; recruit and develop personnel; provide ongoing training and career development.
Respond to physician and tenant needs per established SLAs; communicate proactively with stakeholders; meet regularly with tenant representatives; survey tenants and create action plans; support leasing brokers with property data.