Senior General Manager

Piedmont Airlines

5d•Hybrid

About The Position

Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Senior General Manager in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the station in accordance with established policies and procedures. This includes providing career development to the team, correcting non-compliance behavior, staff scheduling, and conducting team member performance reviews.

Requirements

Proven success as a Team Leader with ability to preplan manpower and equipment
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Ability to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Prior experience with internal controls processes for accountable items
Minimum 18 years of age
Valid driver’s license and clear driving record
10-year Criminal History Records Check
Drug screen as required
Proof of high school or GED completion

Nice To Haves

Two (2) years of supervisory experience in both Operations and Customer Care
Working knowledge of Airport Operations Area environment
Extensive knowledge of QIK, Sabre, and Internal Controls Manual (ICM)
Bachelor’s Degree in Aviation, Business, or related field

Responsibilities

Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security
Keep company goals and customer expectations in mind when overseeing daily operations
Coach and provide career development to the staff
Correct non-compliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents
Administrative duties, including daily/weekly/monthly reports
Oversee staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
Conduct employee performance reviews