Senior Functional Consultant – HCM, HCM Security, Recruiting - Workday Success Plans

Workday•Chicago, IL

5d•Hybrid

About The Position

The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers’ post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and prioritize giving back to our communities, demonstrating a commitment to corporate social responsibility. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a strong foundation for continued growth and success at Workday. We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.

Requirements

5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
5 + years of experience with Workday Human Capital Management product area (HCM & HCM - Security Required, Recruiting).
3+ years of Workday Consulting experience or experience as a Workday SME
Demonstrates a solid grasp of HR related systems and processes.
Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features .
Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
Experience with influencing, interacting and collaborating with senior leaders, internally and externally
Capable of leading and influencing design meetings toward an effective and collaborative outcome
Ability to deliver and get results while managing to a project plan
Excellent verbal and written communication skills.
The ability to work on multiple engagements simultaneously.
Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
Bachelor’s degree or related experience required

Nice To Haves

Experience with global implementations is preferred.

Responsibilities

Confidently and consistently provide excellent customer service
Engage customers to quickly understand business requirements
Share their broad experience with industry practices
Adapt and succeed independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features.
Share expertise with customers on a variety of Ask-an-Expert requests by : Conducting research to ensure understanding of customer questions and related Workday concepts.
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
Clearly and effectively communicating responses and value to customers.
Partner with an Engagement Manager to deliver services that include : Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
Functional Review (Tenant Review with Consulting Services)
Health Check (Tenant Review with Cross Functional Consulting Services)
Collaboration Crews (Facilitate group customer sharing discussions).
Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals).
Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption).
Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities).