Senior Freight Forwarder Air Import

DSV•Indianapolis, IN

About The Position

The Senior Freight Forwarder, Air Import, coordinates and manages client shipments, ensuring timely delivery and compliance with applicable regulations. The role oversees the end-to-end logistics process, manages documentation, and provides customer service to clients. It is based in Indianapolis (Plainfield) within DSV’s Air & Sea division.

Requirements

Bachelor’s degree in business, logistics, or a related field.
3–5 years of experience in freight forwarding, logistics, or a related field.
Strong knowledge of international shipping regulations, INCO terms, and customs procedures.
Excellent communication and interpersonal skills for interacting with clients, carriers, and colleagues.
Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
Detail-oriented, with strong problem-solving and analytical skills.
Knowledge of air freight logistics, customs regulations, and trade laws and regulations.
Fluency in English.
Proficiency in Microsoft Office Suite.

Nice To Haves

Freight-forwarding certification, such as from IATA or NCBFAA.
Experience managing a team and working with clients.
Knowledge of additional languages.
Experience with logistics software and systems.

Responsibilities

Serve as the primary point of contact for clients and understand their shipping needs and requirements.
Provide proactive shipment-status updates and communicate delays or other issues.
Coordinate transportation, including cargo bookings, pickups, and shipping schedules.
Optimize freight routing and movement to minimize costs and transit times.
Prepare and manage bills of lading, customs declarations, and import/export permits.
Ensure compliance with international trade regulations and customs requirements.
Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues.
Monitor carrier performance and service levels for compliance with contractual agreements.
Resolve shipment disruptions, including delays, damages, and customs-clearance issues, in collaboration with stakeholders.
Respond promptly and professionally to client inquiries, concerns, and requests, and proactively address potential issues to maintain satisfaction and loyalty.
Identify transportation risks, including regulatory compliance, security, and insurance coverage, and implement mitigation strategies and contingency plans.
Identify and implement process improvements, efficiency gains, best practices, and standard operating procedures to improve service quality and profitability.