Senior Fraud Prevention Analyst

B&H Photo•New York, NY

About The Position

B&H is seeking a highly analytical and experienced Senior Fraud Prevention Analyst to join its Finance team. The role protects the company and its customers from fraudulent transactions while supporting a seamless purchasing experience for legitimate customers. As a subject matter expert in the Fraud Prevention department, the analyst independently assesses complex and high-risk transactions, identifies fraud patterns and emerging threats, and makes decisions about order approval, verification, escalation, or cancellation. The role balances fraud mitigation with customer satisfaction by minimizing friction for legitimate customers and proactively preventing financial loss. Alongside daily fraud review work, the Senior Fraud Prevention Analyst contributes to process improvements, identifies fraud detection methods, supports departmental initiatives, and provides operational guidance based on their expertise. The ideal candidate is inquisitive, analytical, proactive, and comfortable making independent decisions in a fast-paced environment. They take ownership of their workload, exercise sound investigative and customer service judgment, and contribute ideas that improve departmental effectiveness, reduce fraud exposure, and support business growth.

Requirements

At least 3 years of experience in fraud prevention, fraud analysis, risk management, payment verification, chargeback prevention, financial services, e-commerce operations, or a related field.
Strong understanding of credit card fraud, account takeover risks, identity verification methods, and common fraud indicators.
Ability to independently evaluate complex situations and make sound decisions with limited supervision.
Excellent problem-solving, analytical, and investigative skills.
Strong attention to detail and ability to identify patterns and anomalies in large volumes of information.
Excellent written and verbal communication skills.
Strong organizational and time management skills, including the ability to prioritize multiple responsibilities.
Customer-focused mindset and ability to balance risk mitigation with customer experience.
Proficiency with computer systems, case management tools, and standard business applications.
Ability to work effectively independently and collaboratively in a team environment.

Nice To Haves

Previous experience in e-commerce fraud prevention, payment risk management, financial operations, banking, retail risk management, or loss prevention.
Experience reviewing card-not-present (CNP) transactions and online payment activity.
Familiarity with fraud detection platforms, payment gateways, transaction monitoring systems, or case management tools.
Customer service, call center, or customer-facing support experience.
Experience identifying operational efficiencies and contributing to process improvement initiatives.
An associate’s or bachelor’s degree in Business, Finance, Criminal Justice, Information Systems, or a related field.

Responsibilities

Review and analyze complex, high-risk, and challenged transactions to determine appropriate actions, including approval, verification, escalation, or cancellation.
Investigate suspected fraud involving credit card transactions, account misuse, identity theft, chargebacks, and unauthorized purchases.
Use fraud detection tools, transaction data, order history, behavioral indicators, and risk assessment techniques to evaluate transaction legitimacy.
Identify fraud patterns, trends, and emerging schemes and communicate findings to management.
Apply established fraud prevention procedures, critical thinking, and independent judgment to unique or ambiguous situations.
Release legitimate customer orders efficiently while minimizing unnecessary customer interaction or delays.
Communicate professionally with customers when additional order verification is required.
Maintain working relationships with internal departments, payment processors, financial institutions, shipping carriers, and other external partners during investigations.
Monitor open verification cases and complete appropriate customer follow-up according to departmental standards.
Manage email correspondence and case queues so inquiries and verification requests are addressed promptly.
Help reduce fraud-related losses while supporting company revenue goals through accurate decisions.
Recommend improvements to fraud detection processes, workflows, and operational procedures.
Develop and share ideas to improve departmental efficiency, fraud identification capabilities, and customer experience.
Support management with special projects, reporting initiatives, testing, process documentation, and other departmental priorities.
Share knowledge and best practices with less experienced team members when appropriate.