Senior Fraud and Authentication Consultant

Pindrop

13h•$109,000 - $131,000•Remote

About The Position

Pindrop is seeking a Senior Fraud and Authentication Consultant to advise strategic customers and deliver technical and business guidance throughout the solution lifecycle, from discovery and implementation through optimization and ongoing value realization. The consultant will lead complex engagements, assess customer needs, define solutions, and help organizations maximize the value of Pindrop’s platform for voice-based authentication and fraud prevention. The role involves conducting customer workshops, technical assessments, and executive briefings; collaborating with Product, Engineering, Customer Success, and Sales; and guiding customer teams through integrations, change management, and adoption. The consultant will also analyze customer processes, recommend ways to improve operational efficiency and mitigate risk, create thought leadership and reusable best-practice resources, and mentor colleagues. This is a full-time, direct-hire role in Pindrop’s remote-first environment. It is bonus eligible and offers a US base pay range of $109,000–$131,000. Pindrop may use AI tools to help prioritize applications for human review.

Requirements

At least 7 years of consulting, technical account management, solution delivery, or customer-facing technical experience in SaaS, cloud, security, or fintech environments.
Demonstrated ability to lead complex client engagements and solve challenging business and technical problems.
Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
Strong client relationship skills and comfort presenting to C-level and executive stakeholders.
Experience with contact center technology, voice biometrics, or security solution integration.

Nice To Haves

Management consulting background or experience in high-growth technology environments.
Technical certifications in AWS, security, or networking, or an advanced degree.
Experience producing thought leadership content such as white papers and best practices.

Responsibilities

Serve as a trusted advisor to strategic customers, providing technical and business guidance throughout discovery, implementation, optimization, and ongoing value realization.
Lead complex client engagements by assessing needs, defining solutions, and driving outcomes that maximize customer value from Pindrop’s platform.
Conduct workshops, technical assessments, and executive briefings on authentication, fraud prevention, and voice biometrics best practices.
Collaborate with Product, Engineering, Customer Success, and Sales to align teams and provide a seamless customer experience.
Analyze client business processes, identify improvement opportunities, and recommend solutions that support operational efficiency and risk mitigation.
Guide customer teams through complex integrations and change management, resolve technical issues, and support adoption of Pindrop solutions.
Develop thought leadership, including white papers, case studies, and reusable best-practice resources for customers and internal teams.
Mentor colleagues and contribute to continuous learning and consulting excellence.