Senior Fraud Analyst

Q2•Austin, TX

About The Position

Q2 is seeking a Senior Fraud Analyst to identify, investigate, and prevent fraudulent activities across its platforms. The role works closely with fraud and risk colleagues and product owners, and educates internal and external stakeholders about card fraud management best practices and processes. The analyst monitors financial activity, identifies suspicious patterns, and investigates and helps prevent potentially fraudulent card transactions. Using data analysis techniques, the role detects and prevents first- and third-party debit and prepaid card fraud, with the aim of protecting stakeholders from financial losses and reputational damage. This includes building rules and follow-through activities, reviewing transactions, customer data, and accounting documents for anomalies, reporting suspicious activity, and developing strategies to mitigate future fraud risks. The Senior Fraud Analyst serves as a subject matter expert in card-based risk and fraud prevention, supports fraud-rule development with card payment partners and stakeholders, assesses fraud tools and processes, monitors strategy performance, and reports on fraud losses. The position also reconciles key performance and risk metrics, summarizes stakeholder performance for executives and partners, supports effective model management and analytics, documents fraud products and strategies, builds stakeholder relationships, and researches industry and technology trends and best practices.

Requirements

At least 8 years of relevant experience in card product management, card processing, or card risk management with a bachelor’s degree in Business, Management, Engineering, Computer Science, or a related field; alternatively, an advanced degree with 6 years of experience, or equivalent work experience.
Fluent written and oral communication in English.
Strong teamwork, organization, and problem-resolution skills.
Excellent verbal, written, presentation, and interpersonal skills.
Strong process management capabilities and demonstrated ability to manage fraud on card programs at scale.
Ability to deliver results with minimal assistance; self-starter.
Highly determined and driven to achieve results, with a clear track record of doing so.
Detail-oriented with an eye for data analysis.
Effective communication skills and ability to align internal and external stakeholders.
Must be authorized to work for any employer in the U.S.; visa sponsorship or transfer is not available.

Nice To Haves

Previous experience with card risk management systems.
Visa and Visa DPS risk tools experience is highly preferred.
Experience in risk management, financial services, card payment processing, or fintech is highly preferred.

Responsibilities

Serve as a subject matter expert for card-based risk and fraud prevention activities.
Take an active role in card fraud prevention, including writing fraud rules, working with card payment partners on rule writing, and consulting with stakeholders to ensure rules are effective.
Educate internal and external stakeholders on card fraud management best practices and the use of partner fraud tools and reporting.
Evaluate existing and potential tools and processes to improve fraud detection and prevention; monitor strategy performance and report overall fraud losses.
Reconcile key performance and risk metrics and summarize stakeholder performance for executives and partners.
Drive reductions in stakeholder fraud losses by working with internal teams, partners, and vendors on effective model management, analytics, and reporting.
Own documentation efforts for fraud products and strategies implemented for internal and external stakeholders.
Build strong relationships with business partners and internal and external stakeholders.
Research industry and technology trends, review professional publications in supported vertical markets, and identify new best practices.
Monitor financial activities, identify suspicious patterns, investigate potentially fraudulent transactions, review relevant records, report suspicious activity, and develop strategies to mitigate fraud risks.