Senior Franchise Sales & Support Manager

Bright Horizons Family Solutions•Cranston, RI

1d•$99,000 - $110,000•Remote

About The Position

The Senior Manager, Franchise Sales & Support plays a critical role in accelerating Jovie’s franchise performance by delivering proactive coaching, structured consulting, and hands-on execution support across franchisee support and national sales channels. This role is designed to elevate the franchise support function from reactive issue resolution to proactive performance enablement—driving stronger execution during critical periods and increasing clarity in how transactional support is separated from higher-value coaching. In partnership with internal cross-functional teams, the Senior Manager also supports the performance of key national sales accounts and channels by strengthening franchise execution, driving adoption, and ensuring consistent outcomes across multiple service lines.

Requirements

Bachelor's Degree (3 years of relevant experience would be considered in lieu of applicable degree)
7 years of experience in franchise operations, field support, multi-unit performance coaching/consulting, sales enablement, account management, or related roles

Nice To Haves

Demonstrated success coaching business owners or multi-unit leaders to improve profitability, efficiency, and execution outcomes
Strong ability to analyze KPIs, identify performance gaps, and develop practical action plans that drive measurable results
Proven relationship-building skills and ability to influence without authority across diverse stakeholder groups
Strong communication and problem-solving capabilities, including navigating complex operational issues and driving resolution
Comfort operating in a fast-paced, growth-oriented environment while managing multiple priorities and timelines
Some travel may be required
Experience with business intelligence and dashboards (e.g., Qlik), franchise operational systems as applicable
Experience with Monday.com, Halo (or similar ticketing/workflow tools)
Proficiency in Microsoft 365 (Outlook/Email, Teams, Excel, Word, PowerPoint)

Responsibilities

Provide senior-level coaching and consulting to franchise owners to improve performance, profitability, operational efficiency, satisfaction, engagement, and alignment to the franchisor’s business model
Lead performance assessments and business reviews using KPIs, operational trends, and franchise data to identify gaps, create action plans, and drive measurable improvement
Design and help standardize scalable support approaches (frameworks, scopes, and execution models) that can be consistently applied across franchise markets
Strengthen communication channels and operating rhythms between franchisees and the franchisor to ensure expectations, priorities, and next steps are clear and consistently executed
Partner with franchisees to improve execution readiness that supports stronger Back-Up Care outcomes through focused coaching and operational enablement
Support growth and retention of national accounts by ensuring strong franchise-level execution and consistent service delivery
Equip franchisees with focused tools and strategies to improve B2B prospecting, conversion, and local market growth
Own and strengthen relationships with key national clients, including Bright Horizons, ensuring alignment on expectations, service delivery, and performance outcomes
Partner with internal teams to improve clarity on routing and ownership—separating transactional support needs from proactive coaching and consulting for franchisees