Senior Forward Deployment Engineer

Health Note • Buenos Aires,

6d

About The Position

Health Note is seeking a Senior Forward Deployed Engineer to own the technical implementation of customer workflow requirements to live Access Agent deployments. This role involves configuration, workflow design, prompt and rule changes, production troubleshooting, customer-facing technical work, and identifying patterns for repeatable product capabilities. The engineer will work directly with customers and internal teams to translate patient access workflows, scheduling rules, and routing logic into production-ready configurations, workflow logic, prompts, rules, and integrations. This is a deeply technical role that requires writing code, configuring AI-driven workflows, troubleshooting production issues, supporting go-lives, and assisting customers with new capabilities. The goal is to deliver valuable functionality quickly while creating repeatable systems for faster, cleaner, and more reliable future deployments.

Requirements

• 6+ years of software engineering experience building and maintaining production systems.
• Strong full-stack development experience, ideally with Typescript, React, Node.js, and PostgreSQL.
• Strong technical judgment about when to solve through configuration, custom code, product changes, process changes, or escalation.
• Experience working directly with customers, implementations, solutions engineering, technical consulting, or forward deployment teams.
• Strong communication skills and ability to explain technical concepts to non-technical stakeholders.
• Ability to navigate ambiguity and independently drive work to completion.
• Product-minded approach that balances customer needs, speed, maintainability, and long-term scalability.
• Demonstrated ownership of outcomes rather than individual tasks.

Nice To Haves

• Experience working with LLMs, AI workflows, prompt engineering, or agentic systems.
• Healthcare technology, interoperability, EHR, or healthcare operations experience.
• Experience supporting customer implementations in startup environments.
• Familiarity with observability, debugging, and production support practices.
• Experience building internal tools, workflow systems, or configuration platforms.

Responsibilities

• Own the technical implementation of Access Agent deployments, from customer workflow discovery through configuration, testing, and go-live support.
• Translate patient access workflows, scheduling rules, and routing logic into production-ready workflow logic, prompts, rules, integrations, and configuration.
• Write code and build tooling that make customer deployments faster, more reliable, and more repeatable.
• Investigate production issues tied to customer deployments, identify root causes, and implement or coordinate fixes.
• Partner with Customer Success, Operations, Implementation, Product, and Engineering to make pragmatic technical decisions.
• Identify recurring customer needs and turn them into reusable patterns, tools, documentation, or product recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed