Senior Forward Deployed Product Manager (NYC)

DOSS•Chicago, IL

3d•$150,000 - $180,000•Onsite

About The Position

DOSS is building an Operations Cloud for the real world, a modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time. The Forward Deployed Services team is the core engine of how DOSS delivers value to customers. As a Senior Forward Deployed Product Manager, you will sit at the intersection of product, operations, data, and client partnership, responsible for translating complex business problems into working solutions on the DOSS ERP platform. This role is for someone who thrives in ambiguity, moves fast, and brings genuine intellectual curiosity to hard operational problems. You will work directly with client leadership, embed in their workflows, and own the implementation lifecycle from discovery through go-live. You will also leverage AI tooling as a core part of how you work.

Requirements

4-6 years in consulting, technical program management, product operations, or implementation at a technology company; ERP experience is a plus but not required
A systems thinker who can traverse interconnected people, process, and technology; you can untangle complex problems and put them back together with clarity
High-intensity by genuine preference; you've operated in fast-moving environments (startups, consulting, finance) and that's where you do your best work
Technical from first principles; you can work through hard engineering and logic problems intuitively, not by memorization
Strong analytical mindset; SQL experience is a plus
Fluent with AI tools and excited about applying them to real operational problems
Executive presence and communication skills that hold up in client-facing environments at the director level and above

Responsibilities

Lead end-to-end ERP implementation lifecycles across upper mid-market and enterprise clients, including discovery, product design, configuration, UAT, and go-live
Conduct cross-functional deep dives across client organizations to map business processes and surface requirements, and identify the right solution architecture
Translate complex operational and financial workflows (flow of goods, information, and money) into data models, product configurations, and integrations on the Doss platform
Build new product capabilities within DOSS to support enterprise-scale deployments and extend the platform
Collaborate with technical teams on integrations and data migrations
Own client relationships at the operator and director level; support senior-led executive relationships and escalations
Drive retention and expansion by turning successful implementations into client advocacy
Use AI tooling actively and fluently across your workflow and contribute to automation initiatives that improve how the team delivers