Forward Deployed Product Manager (NYC)

DOSS•New York, NY

3d•$120,000 - $150,000•Onsite

About The Position

DOSS is building an Operations Cloud for the real world, a modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time. This unique role within the Forward Deployed Services team sits at the intersection of product, data, operations, implementation, and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle, including discovery, product design (data model, workflows, integrations), build/configure on the DOSS/ERP platform, UAT, and go-live. The Forward Deployed Product Manager will support the company's push to upper mid-market and enterprise clients, managing the end-to-end ERP lifecycle for large clients, building new product capabilities within the DOSS ERP platform, and contributing to team best practices and process improvements. Hands-on ERP implementation experience is required.

Requirements

Hands-on ERP implementation experience is required.
Ownership/accountability mindset
Customer obsession (including client/stakeholder management)
Appetite for operational and technical details
Business acumen to zoom out and discuss value drivers
Passion for learning quickly
2+ years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company
Systems Thinker. Ability to traverse, untangle, and reassemble interconnected systems across people, process, and technology.
High-Intensity. Experience in high-pressure roles within startups, consulting, finance etc.
Technical from 1st Principles. Ability to understand hard engineering and logic problems intuitively.
Intellectual Firepower. Ability to cut through noise, synthesize, and get to the right answers fast.
Strong analytical mindset

Nice To Haves

ERP experience is a plus
experience with SQL is a plus

Responsibilities

Support e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Build new product capabilities that help support DOSS's push to upper mid market and ENT clients
Contribute to best in class practices and processes across the entire team
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Support UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell
Contribute to initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI