Lead Forward Deployed Product Manager (NYC)

DOSS•San Francisco, CA

3d•$180,000 - $210,000•Onsite

About The Position

DOSS is building an Operations Cloud for the real world, offering a modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time across procurement, inventory, orders, fulfillment, finance, and more. The platform is designed to replace spreadsheet chaos and rigid ERPs, providing fast time-to-value and adaptability. DOSS recently raised $55M in Series B funding and is trusted by fast-growing operators. The Customer Product Operations team is the core engine of DOSS and customer success, operating at the intersection of product, data, operations, implementation, and customer partnership. This team manages the entire post-sales product operations and implementation lifecycle, including discovery, product design, build/configuration on the DOSS/ERP platform, UAT, and go-live. The Customer Product Operations Lead will drive the company's expansion into upper mid-market and enterprise clients. This role involves owning the end-to-end ERP lifecycle for key clients, leading and mentoring a team of associates, and building new product capabilities within the DOSS ERP platform. While prior ERP or industry experience is beneficial, it's not a prerequisite; the team values ownership, customer obsession, operational and technical detail, business acumen, and a passion for rapid learning.

Requirements

6-10 years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company
Systems Thinker. Ability to traverse, untangle, and reassemble interconnected systems across people, process, and technology.
High-Intensity. Experience in high-pressure roles within startups, consulting, finance etc.
Technical from 1st Principles. Ability to understand hard engineering and logic problems intuitively.
Intellectual Firepower. Ability to cut through noise, synthesize information, and arrive at correct answers quickly.
Strong analytical mindset

Nice To Haves

ERP experience
Experience in startups, consulting, finance
Experience with SQL

Responsibilities

Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Drive build of new product capabilities that help support DOSS’s push to upper mid market and ENT clients
Lead and mentor a pod of associates across a number of concurrent projects
Build best in class practices and processes across the entire team
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Manage UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell
Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI