Senior Food Service Worker

Banner Health • Mesa, AZ

76d • Onsite

About The Position

As a Senior Food Service Worker, you will play a key role in our food service operations by planning and executing daily food production for multiple service areas including café menus, catering events, and special requests. This position combines culinary expertise with customer service excellence, requiring you to independently manage food preparation timing and quantities, minimize waste through strategic planning, and ensure all items meet standardized recipe requirements. You will also serve as a front-line customer service representative, handling point-of-sale transactions, resolving customer concerns, and maintaining accurate financial records while upholding the highest standards of food safety and sanitation. Working with general supervision, you will demonstrate strong cooking skills, sound judgment, and the ability to resolve complex issues independently while collaborating effectively with patients, staff, visitors, and fellow team members to deliver exceptional dining experiences across all service areas.

This position plans daily food production for assigned areas and produces all food items based on information obtained from café menus, catering requests and any other approved source. This position also performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Must be able to learn food handling regulations and pass certification tests as required.
• Two or more years of similar work experience in production cooking, plus a solid understanding of cooking principles, menu substitutions and recipe modifications.
• Effective interpersonal communication skills.
• A friendly customer service attitude.
• Ability to accurately calculate and count change rapidly and repetitively.
• Ability to function autonomously, exercising good judgment and organizational skills.
• For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

Nice To Haves

• Additional related education and/or experience preferred.

Responsibilities

• Plans food production timing and quantities. In the event of shortage, determines menu substitutions. Minimizes food waste with appropriate planning and tracking. Records food shortages and excess quantities in accordance with department procedure. May take inventories of all food products and settle catering and interdepartmental food charges in computer program.
• Prepares all food items according to standardized recipes. Adjusts recipe quantities for correct yields. Notifies supervisor of any problems relating to production.
• Provides service to customers, meeting standards and guidelines. Responds to customer complaints and assists with problem resolution, appropriately escalating issues to supervisor, as needed.
• Accurately records all sales in the Point of Sale System; transacts payments with customers. Stores, counts, deposits and maintains register cash and receivables in accordance with the policies and procedures of the facility. Runs reports to analyze sales and cash accuracy.
• Maintains par levels of food and supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks freshness dates. Checks and logs food and equipment temperatures and reports any problems to the supervisor. Reads thermometers and follows safety requirements.
• Maintains all assigned stations, keeping them clean, well-stocked, and attractive at all times. Cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils. Also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials.
• May also provider full-range of catering/special event services.
• This positions works under general supervision and possesses a strong knowledge in cooking and food preparation skills and possesses the ability to resolve complex issues autonomously. This position is in contact with patients, other food service department personnel, hospital staff, visitors and families. This position must have excellent customer service skills and be able to resolve customer issues at the point of contact. This position must also function effectively in the absence of direct supervision, demonstrating good judgment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED