Senior Flight Attendant

Sony•Los Angeles, CA

8d•$135,000 - $160,000•Hybrid

About The Position

Sony Corporation of America is seeking a Senior (Sr) Flight Attendant. The Sr Flight Attendant advises the Chief Pilot in all matters of flight attendant safety, management and policy. The Sr Flight Attendant will assist the Trip Captain in the conduct of the assigned flight and shares responsibility for safety of flight relevant to the passengers and cabin of the aircraft. This individual will be responsible for ordering all aircraft catering during the assigned flights. This individual will also administer training for all contract flight attendants to ensure the highest level of flight safety, customer service, and efficiency. The Sr Flight Attendant is responsible for maintaining stock inventories along with passenger special need lists and request items.

Requirements

Requires a minimum of five years of related work experience as a corporate or private flight attendant with extensive international experience.
Strong attention to detail and organizational skills.
Demonstrated customer service skills and thorough working knowledge of food service and passenger relations.
Possess a current first aid card and is AED/CPR qualified.

Nice To Haves

Aviation training or management related background desirable.

Responsibilities

Perform duties as assigned by Chief Pilot or Vice President of Aviation.
Is responsible to the Captain for all assigned inflight duties, adherence to the SOP and proper use of Crew Resource Management procedures.
Primary inflight responsibility is to assist passengers during aircraft emergencies or other life-threatening conditions.
Normal inflight responsibility is to provide highest level of passenger service to aircraft users and their guests while adhering to appropriate operation manual guidance.
Facilitate and ensure communication between passengers, crewmembers and administrators of the Flight Department.
Administer on site first aid including AED/CPR with the assistance of inflight medical service providers, when necessary.
Maintain operational knowledge of galley located controls, cabin safety and audio/visual systems and cabin lighting systems for all aircraft flown.
Ensure the aircraft is stocked, the catering is correct and stowed, and the cabin is in a presentable condition before passengers are boarded.
Order catering in accordance with trip sheet, Passenger Profile Database, and passenger requests IAW FOM cost containment guidelines as well as serve food to passengers and crew during flight.
Maintain cabin cleanliness during flight and cabin/equipment clean up after each flight.
Ensure that aircraft is completely restocked, cleaned, and ready for next flight, including tableware and linen cleaning, after returning to either the TEB or LAX base.
Maintain and hold a valid passport and any required visas as well as current ID Cards required by the Sony FOM.
Participate in and help maintain the Passenger Profile Database with user specific inflight requirements, requests, and preferences.
Manage all audiovisual equipment and media (DVDs and CDs) to include ordering, inventory, and stocking aircraft.
Monitors Flight Attendant uniforms and provides status input to Chief Pilot.
Report as necessary for administrative/management duties and may include duties in support of Office/Scheduling staff.
Assist Scheduling with assignments and other crewing considerations when contract flight attendants are assigned to cover Company trips.
Maintain inflight service plan and develop highest standard of customer service through input to the Sony Flight Operations Manual (FOM) and Sony Fixed Wing Standard Operating Procedures (SOP) Manual.
Collaborates annually with Chief Pilot, Training Captain, and Standardization Captain to develop SOP Review exams (JUL).
Uses applicable portions of the above manuals to maintain the Contract Flight Attendant Handbook.
When purchasing new aircraft, responsible for providing cabin design specification input.
Monitor all cabin equipment requirements. Develop obsolesce plan and associated replacement budget. Submit budgeting and ordering requests through Chief Pilot.
Manage aircraft supply lockers and ensure inventory orders are submitted for approval by the Chief Pilot.
Manage a system for aircraft cabin stock room inventory rotation; ensuring items are utilized in order of expiration, are disposed of when expired, and replenished as necessary.
Coordinate flight attendant effort in attaining Department cost-containment program goals and objectives.
Develop and conduct in-house flight attendant training seminars and departmental flight attendant focus discussions.
Assist in initial in-house training for newly hired and contract flight attendants.
Maintains a mentor status to non-Sr Flight Attendants.
Oversees out-sourced initial training process with vendors.

Benefits

Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee assistance plan and comprehensive behavioral health benefits
Fertility benefits, including surrogacy, and adoption assistance programs
Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
Short-term & long-term disability plans
Paid parental and caregiver leave
401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
Education assistance and student loan programs
Flexible Work Arrangements, including remote and hybrid work schedules
Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
Referral bonuses (subject to eligibility)
Matching gift program
A wide variety of employee business resource groups (EBRGs)
Special discounts on Sony products, offered exclusively to Sony employees
Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
Annual incentive bonus