Senior Financial Center Associate - Floater

Flagstar Bank•Lakewood, CO

11d

About The Position

Assists the Financial Center Manager in maintaining bank operations and supporting Private Client Groups and clients in accordance with applicable Bank policies and procedures. The role involves extensive travel to various Financial Centers to assist with staffing in New Jersey and Staten Island, as well as locations throughout New York. The associate serves as a backup to the Financial Center Manager and supports financial center operations, client servicing, Private Client Groups, back-office personnel, and financial center management. The role also includes completing ongoing training and adhering to regulatory and compliance requirements.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 3 years of teller experience in financial services.
At least 2 years of supervisory experience in a branch setting, managing tellers and compliance, among other duties.
Ability to travel extensively to various locations in New York, including the five boroughs, Upstate, and Long Island.
Experience working in a changing, dynamic environment.
Knowledge of business accounts and wires.
Professionalism, problem-solving skills, and strong interpersonal, verbal, and written communication skills.
Client-service orientation and ability to work as a team player.
Motivation and ability to work independently with minimal supervision.
Ability to maintain positive relationships and manage multiple projects.
Ability to build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and cross-functional insights.
Ability to align relationship-building efforts with enterprise goals and deliver tailored solutions that improve the client experience.
Ability to support a positive work culture and productive work environment.
Moderate physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Responsibilities

Back up the Financial Center Manager.
Assist with opening and closing the Financial Center and handle operational tasks such as facilities issues, POD scanning, reviewing teller work, invoice payment FC proof, daily and monthly FC reports, and monthly audits.
Provide ongoing client relationship servicing and respond to account inquiries and requests.
Assist Private Client Groups with client relationships, including wire transfers, new account paperwork, foreign wires, and collections.
Assist back-office personnel in resolving operational issues, including proof, investigations, and wire transfer requests.
Assist financial center management with projects.
Complete ongoing training, including Compliance and HR training.
Perform special projects and additional duties and responsibilities as assigned.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.