Senior Financial Analyst, GTM Finance

ServiceNow•Santa Clara, CA

About The Position

The Senior Financial Analyst is a key member of ServiceNow’s GTM Finance HQ team within the FP&A organization, based at the company’s Santa Clara headquarters. The role supports the global Sales organization and works across financial planning, operational analysis, and executive communication. It provides visibility into both top-line performance and profitability, with responsibility for synthesizing financial and operational intelligence across a significant company cost base. The position contributes to annual operating plan development, budgeting, and quarterly forecasting for Sales headcount and operating expenses. It serves as a financial hub connecting regional teams with Accounting and Procurement, and prepares clear, executive-ready analysis for GTM Finance and Sales leadership. The analyst also develops performance reporting and metrics, and drives process improvements, including automation and tool-enabled workflows, to improve forecast accuracy and shorten planning cycles. Success requires turning ambiguous requests into polished deliverables with minimal direction, translating large and varied datasets into decision-useful narratives, and building alignment across cross-functional teams without formal authority. The role calls for strong analytical rigor, executive communication, creative problem-solving, and interest in applying AI and automation to work processes.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
Passion for highly analytical work, rigorous attention to detail, and genuine intellectual curiosity.
Strong written and verbal communication skills, including the ability to distill complex financial analysis into crisp, executive-level messaging.
Prior experience in SaaS FP&A, equity research, investment banking, management consulting, or a comparable background that builds fluency in financial and operational metrics.
High proficiency in Microsoft Excel and PowerPoint.
U.S. citizenship or permanent residency status.

Nice To Haves

Hands-on experience with Pigment, Anaplan, or comparable planning tools.
Familiarity with Power BI, Tableau, or similar visualization platforms.
Experience working across time zones and geographies, or meaningful international exposure.
Interest in automation and AI-enabled ways of working.

Responsibilities

Contribute to annual operating plan development, budgeting, and quarterly forecasting across Sales headcount and operating expenses.
Coordinate financial information across regional teams, Accounting, and Procurement, translating a complex, multi-source P&L into clear information for senior leadership.
Develop executive-ready financial analysis and commentary, communicating insights and risks to senior GTM Finance and Sales leadership.
Build and maintain performance metrics and reporting frameworks for the Sales organization.
Identify and drive process improvements, including automation and tool-enabled workflows, to improve forecast accuracy and reduce planning cycle time.
Convert ambiguous stakeholder requests into polished deliverables with minimal direction.
Synthesize large, multi-source datasets into business narratives and develop metrics and KPIs that inform GTM leadership decisions.
Navigate cross-functional relationships across Finance, Accounting, Procurement, and Sales Operations to drive alignment without formal authority.