Senior Financial Analyst, GTM Finance

ServiceNow•Santa Clara, CA

14h•$116,400 - $173,100

About The Position

The Senior Financial Analyst is a key member of ServiceNow’s GTM Finance HQ team within FP&A, based at the company’s headquarters in Santa Clara. The role supports the global Sales organization and provides financial and operational insight across a significant cost base, with visibility into both top-line performance and profitability. It operates at the intersection of financial planning, operational analysis, and executive communication. The analyst contributes to annual operating plan development, budgeting, and quarterly forecasting for Sales headcount and operating expenses. Serving as a financial hub among regional teams, Accounting, and Procurement, the role consolidates information from multiple sources into clear analysis for senior leaders. It also develops executive-ready commentary, performance metrics, and reporting frameworks, and drives process improvements—including automation and tool-enabled workflows—to improve forecast accuracy and shorten planning cycles. The position calls for someone who can turn ambiguous stakeholder requests into polished deliverables, build clear business narratives from large and varied datasets, and align cross-functional partners without formal authority. The analyst is expected to bring creative problem-solving while maintaining rigor and precision.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
Passion for analytical work, rigorous attention to detail, and intellectual curiosity.
Strong written and verbal communication skills, including the ability to distill complex financial analysis into crisp executive-level messaging.
Prior experience in SaaS FP&A, equity research, investment banking, management consulting, or a comparable background that builds fluency in financial and operational metrics.
High proficiency in Microsoft Excel and PowerPoint.
U.S. citizenship or permanent residency status.

Nice To Haves

Hands-on experience with Pigment, Anaplan, or comparable planning tools.
Familiarity with Power BI, Tableau, or similar visualization platforms.
Experience working across time zones and geographies, or meaningful international exposure.
Interest in automation and AI-enabled ways of working, including curiosity about process transformation.

Responsibilities

Contribute to annual operating plan development, budgeting, and quarterly forecasting across Sales headcount and operating expenses.
Coordinate financial information across regional teams, Accounting, and Procurement, synthesizing a complex, multi-source P&L into clear analysis for senior leadership.
Prepare executive-ready financial analysis and commentary, communicating insights and risks to senior GTM Finance and Sales leaders.
Build and maintain performance metrics and reporting frameworks that help the Sales organization manage its business.
Identify and drive process improvements, including automation and tool-enabled workflows, to improve forecast accuracy and reduce planning cycle time.
Turn ambiguous requests from senior stakeholders into polished, high-quality deliverables with minimal direction.
Synthesize large, multi-source datasets into business narratives and develop metrics and KPIs to inform GTM leadership decisions.
Navigate cross-functional relationships across Finance, Accounting, Procurement, and Sales Operations to drive alignment without formal authority.