Senior Financial Advisor Assistant

Raymond James•Toronto, ON

112d

About The Position

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs. Senior Financial Advisor Assistant How does the role impact the organization? The primary role of the Senior Financial Advisor Assistant is to support our Senior Portfolio Managers and their associates by ensuring the business is managed efficiently and effectively. The position is responsible for entering client trades, servicing client requests and ensuring client paperwork is up to date and accurate. The Advisor should be able to rely on the Assistant to function responsibly and independently. The successful candidate must be client-service driven, self-motivated, and love to interact with clients. This is a supportive team environment which promotes personal career growth. Drawing on previous experience as an Administrative Assistant in a financial services firm, or upon a degree/diploma within Financial Management or Business Administration, you must have meticulous attention to detail, possess a positive attitude, and have exceptional interpersonal skills. The successful candidate must also be responsible, confident, self-motivated, and a team player.

Requirements

Knowledge of fundamental investment concepts, practices, and procedures used in the securities industry;
Knowledge of administrative processes and procedures, including opening accounts, RRSPs, TFSAs, and corporate accounts;
Knowledge of compliance practices and regulations;
Knowledge of Social media (eg. Facebook, Twitter, LinkedIn, blog posts, etc.);
Knowledge of personal tax filing;
Skill in Microsoft Office with a willingness and ability to learn new applications;
Skill in organization, prioritization, attention to detail and strong follow up skills;
Skill in LinkedIn, Facebook, and Twitter; and
Skill in customer service and problem solving.
Ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail;
Ability to manage multiple deadlines and tasks;
Ability to demonstrate advanced face-to-face, email, videoconferencing, and telephone etiquette and relationship management skills;
Ability to work independently as well as collaboratively within a team environment;
Ability to demonstrate a professional manner to establish and maintain effective working relationships at all levels of the organization;
Ability to display flexibility and willingness to assist others as required; and
Ability to exercise tact and discretion in the handling of confidential information.
Post-secondary education;
A minimum of 3 years of industry related experience;
Investment Representative licensing, including the successful completion of the Canadian Securities Course and the Conduct and Practices Handbook, is required;

Nice To Haves

Knowledge of CRM (Customer Relationship Management) software and maintaining/improving CRM databases is an asset;
Knowledge of online marketing tools including Google analytics, Facebook, LinkedIn, and Twitter is an asset; and
Knowledge of Dataphile is an asset.
Experience in the investment brokerage, financial services, banking, or accounting industry is an asset.
Registered Representative licensing, including the completion of the Wealth Management Essentials Course, is preferred.

Responsibilities

Foster and support client relationships by liaising with clients, responding to requests and demonstrating proactive problem solving in a timely and confidential manner;
Handle incoming and outgoing phone calls with clients and respond to requests for information;
Schedule appointments, prepare for meetings, and follow-up;
Prepare professional correspondence and reports, documents and files;
Be responsible for and support the team with paperwork, manage head office correspondence, and handle the account opening process for new clients;
Ensure all paperwork is completed correctly and in adherence with regulatory requirements;
Process and follow up on security transactions and transfers, including trade instructions;
Manage documentation requirements;
Communicate internally with various operational and administration departments;
Be responsible for all cash management within the team practice, including incoming and outgoing funds, purchases and redemptions of cash equivalents;
Act as team lead during tax reporting season, liaising with tax professionals & clients to provide details, slips and updates as required;
Assist with all marketing initiatives including social media (twitter, LinkedIn), and website content;
Maintain files and other general office duties;
Grow and take courses as required for regulatory purposes; and
Other duties as assigned.