Senior Finance Technology Support Analyst

SBA • Boca Raton, FL

1d • Hybrid

About The Position

The Senior Enterprise Applications Support Analyst is responsible for delivering advanced application support, driving operational excellence, and supporting enterprise-wide systems across HR and business functions. This role combines analytical expertise with functional system knowledge to support ongoing transformation efforts within Enterprise Applications Support.

Requirements

• Bachelor’s degree in Information Systems, Business, HR, or related field.
• 5+ years of experience in enterprise applications support or related role.
• Experience with HRIS platforms (e.g., Workday), Financial platforms (Dynamics) and enterprise systems.
• Strong understanding of data governance (SOX/ITCG)
• Strong analytical, problem-solving, and communication skills.
• Experience supporting global operations and working with cross-regional teams.
• Knowledge of integrations, data management, and system configurations.

Responsibilities

• Provide enterprise-wide support for one or more ERP and business applications, including Dynamics GP, CLM, CRM/DS365, Enterprise Content Management systems (Perceptive/Hyland, SharePoint), UiPath (RPA), Oracle, Workiva, custom-developed in-house applications, and future implemented solutions.
• Provide Tier 2/3 technical support for enterprise applications, including troubleshooting, root cause analysis, incident resolution, and timely follow-up to meet internal customer needs.
• Deliver excellent customer service by developing a strong understanding of the company’s business, responding effectively to internal customers, and following through on commitments.
• Advise, support, and guide users in the effective use of ERP and enterprise applications, including facilitating end-user training as needed.
• Partner with business stakeholders to gather requirements and translate them into system solutions that support operational and business objectives.
• Support system integrations, data flows, software enhancements, third-party products, and process automation initiatives following implementation.
• Assist with monthly, quarterly, and annual system processes to ensure reliable and compliant operations.
• Drive continuous improvement through discovery, development, and optimization of business processes, internal department workflows, and application support services.
• Support SOX compliance through strong end-user support, adherence to IT department standards, and proper documentation and approval processes.
• Perform unit testing and coordinate formal end-user User Acceptance Testing (UAT), regression testing, and release validation to ensure timely and successful completion.
• Develop and maintain documentation including SOPs, process maps, knowledge base articles, and incident records in the department’s tracking system, including monitoring follow-up actions as needed.
• Analyze data trends and system performance to recommend improvements, maximize productivity, and support execution with a high attention to detail.
• Collaborate with cross-functional teams, including IT, HRIS, business stakeholders, and external vendors, to support enterprise applications and related initiatives.
• Perform other projects and duties as assigned.

Benefits

• 401(k) retirement savings plan with a company match of a percentage of employee contributions
• profit sharing, where applicable
• Equity opportunities, including participation in company equity stock plans, where applicable
• Medical, dental, and vision insurance with employer contributions toward coverage
• Paid parental leave
• company-paid life insurance
• short-term and long-term disability (STD/LTD), where eligible
• Wellness programs and resources, including an employee assistance program and well-being initiatives
• Paid time off
• company-paid holidays
• Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
• Education assistance
• professional development and certification or licensing support, where eligible
• Performance-based bonus or incentive compensation, which may be available depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior