Senior Finance Manager, Public Sector Customer Success

Microsoft • Redmond, WA

1d • Remote

About The Position

The Microsoft US Public Sector Industries Finance team is looking for a Senior Finance Manager, Public Sector Customer Success. This role requires advanced analytical and communication skills, business acumen, and thought leadership to support and drive consumption and usage, enabling the team's growth ambitions. The position encompasses full left-to-right responsibilities for financial management, resource allocation, and deal/customer insights, working with business leaders and their teams, and engaging across the entire Americas business. Additionally, the role involves leading and orchestrating key processes such as Close, Forecast, and Budget by partnering with key stakeholders across Americas Finance and MCAPS (Microsoft Customer and Partner Solutions) Finance Business Analyst communities. Executive maturity and balanced self-awareness are important for influencing business partners and driving thought leadership beyond the pure finance mandate. The candidate must operate with a high degree of agility, navigate multiple stakeholder requirements, and enable accelerated growth aspirations for the business in an evolving market environment. Microsoft's mission is to empower every person and every organization on the planet to achieve more, guiding how they partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, they innovate responsibly and measure success by shared progress—people, teams, and customers.

Requirements

• Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.
• Citizenship & Citizenship Verification : This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Nice To Haves

• Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience.
• 1+ year(s) experience in multinationals with multi-product/multi-segment finance roles.
• 1+ year(s) work experience in matrix-based organization.
• 1+ year(s) work experience in the technology or software industry.
• Proven team player and collaborator who has demonstrated solid energy in ambiguous situations.
• Ability to handle a high degree of ambiguity, and fast paced change management.
• Expertise in financial planning and analysis, including analysis, forecasting, planning, reporting, and developing financial models; Attention to detail and accuracy.
• Adept polished communication with demonstrated ability to work effectively across multiple groups; responsive with solid customer service orientation.
• Deep analytical skills, ability to work in collaboration with cross functional teams and partner and influence decision makers.

Responsibilities

• Prioritize Drive Azure consumption growth strategy with Customer Success organization; Support focus areas, such as Unified, Commercial attach and whitespace opportunities.
• Drive insights on consumption (MACC - Microsoft Azure Consumption Commitment / ACR - Azure Consumed Revenue, usage), optimization/churn analysis, and support account-level action plans on consumption.
• Drive productivity insights for customer success organization resources, including Capacity Utilization for meeting customer obligations.
• Support budget and forecast; Drive revenue growth across all product offerings.
• Provide actionable insights to the business to ensure execution of plans and accountability for results.
• Support CFO (Chief Financial Officer) forecast and budgeting process to land growth commitments with clear assumptions and drivers.
• Understand and manage business risk.
• Communicate results and insights to leadership in a compelling and crisp manner with deep understanding of the business.
• Drive actions with stakeholders to achieve business goals, including revenue generation, resource allocation, and investment decisions through close collaboration.
• Lead on-going efforts to develop and evolve our insights framework with key partners across finance and business to stay up to date with the business needs and land growth opportunity.
• Deliver impact by building on the work of others, aligning people and resources, and fostering shared accountability.
• Ensures compliance with company policies, legal standards, and regulatory requirements by reviewing and monitoring accuracy of financial documents and business processes; drives corrective measures.
• Consults with business partners on sharing financial information, approved instruments and processes, and consistency with corporate policies.
• Collaborate with Compliance groups to ensure team is current on company policies and procedures.

Benefits

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior