Senior Finance Change and Enablement Analyst

Docusign • San Francisco, CA

5d • Remote

About The Position

The Senior Finance Change and Enablement Analyst is a critical role focused on driving transformation across our most critical Finance initiatives. In this role, you will transform behaviors and mindsets to drive end user adoption and achieve desired business outcomes. To be successful, you will develop holistic change management strategies to overcome adoption hurdles, minimize resistance and ensure impacted audiences are ready and enabled. By acting as a trusted partner, you’ll advise senior leadership on strategies and approaches for getting the business from the “as is” state to the desired adoption state. Successful candidates will be able to quickly build rapport and trust-based relationships and collaborate effectively across training, communications, project and business teams. You will execute with empathy and have a passion for connecting the dots for impacted users and their leadership. You will drive a consistent drum-beat to ensure people understand the “why,” feel prepared and excited for the change. This position is an individual contributor reporting to the Sr. Director of Finance Strategy and Operations.

Requirements

• 5 years + of change management experience, leading large scale transformation across varied audiences, technologies and processes
• Experience with Finance organizations, processes, and stakeholders
• Natural problem-solver with proven experience managing multiple unique projects and stakeholder groups
• Ability to influence and drive change and execution without direct authority
• Consultative approach, including the ability to analyze current state processes to challenge the status quo, connect dots, and envision the “art of the possible”
• Strong communication and storytelling skills, including presentation and white paper building

Nice To Haves

• Experience in the enterprise software industry (SaaS and B2B experience)
• Experience in strategy, planning, and operations work
• Research and analysis skills that can be applied to bring clarity to ambiguous problems or asks
• Understands financial and business metrics

Responsibilities

• Identify impacted audiences by driving and completing stakeholder analysis and impact assessments, defining personas, areas of resistance, and motivators
• Partner with business owners to define adoption and business success; Partner with SMEs to create user‑focused training and enablement materials that support readiness and adoption
• Partner with Project Management teams to ensure alignment on progress, raise risks, and increase change management advocacy where appropriate
• Craft holistic, right-sized change strategies and drive execution across the Finance organization; drive broader culture and communication strategies across Finance (e.g. newsletters, team spotlights)
• Partner with other enablement and communications team members to develop plans consistent with Docusign’s broader change strategy, approach and branding
• Develop and manage change plans, including change deliverable execution (communications and training)
• Identify Key Performance Indicators (KPIs) and other metrics of success to ensure we are meeting adoption goals or pivoting where needed
• Build executive‑level presentations that distill complex information into concise, decision‑ready insights
• Develop a flexible change strategy, methodology, and toolkit to drive holistic adoption across Finance and enable other Finance teams to drive change within their teams

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed