Senior Field Support Supervisor
About The Position
KLA is seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results. The role supports KLA’s semiconductor process control solutions and helps advance business priorities through customer-focused field operations. The supervisor leads installation, maintenance, and upgrade activities at customer sites; develops engineers and team performance; coordinates responses to critical issues; and drives operational excellence. The position also works across engineering, customers, product life cycle teams, and leadership, while managing resources and sharing performance insights with senior leaders.
Requirements
- 3–5 years in a lead or supervisory role.
- 3–5 years supporting semiconductor capital equipment.
- Associate of Science degree, or relevant work experience; the posting also states a BS/AA degree or equivalent experience.
- Strong project management and organizational skills.
- Clear communication and confident presentation abilities.
- Customer-first mindset and strong interpersonal skills.
Responsibilities
- Lead installation, maintenance, and upgrade activities for KLA systems at customer sites.
- Ensure a team of engineers is trained and certified.
- Develop and promote a positive, collaborative work environment.
- Learn and model KLA business processes.
- Develop team members and provide positive leadership.
- Coordinate rapid responses to critical issues and customer escalations.
- Drive escalations while ensuring a customer-focused approach.
- Drive operational excellence through effective systems, documentation, and execution discipline.
- Develop and maintain strong internal and external relationships.
- Manage costs through effective resource deployment and install case oversight.
- Present business updates and performance insights to senior leadership.
- Represent Customer Operations in Product Life Cycle teams.
- Partner cross-functionally with engineering, customers, and leadership.
- Hire, coach, and develop a high-performing field support team.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may also be available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
