Senior Field Support Supervisor
About The Position
KLA is seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver strong customer results for its semiconductor process control solutions. The role is part of KLA Services, which supports the value of customers’ KLA assets through field operations, engineering, product training, technical support, and related services. The supervisor leads installation, maintenance, and upgrade work at customer sites; ensures engineers are trained and certified; coordinates responses to critical issues and customer escalations; and builds a collaborative, customer-focused team. The position drives operational excellence through effective systems, documentation, and disciplined execution, while managing costs through resource deployment and oversight of installation cases. It also represents Customer Operations in Product Life Cycle teams, partners with engineering, customers, and leadership, and presents business updates and performance insights to senior leaders.
Requirements
- 3–5 years in a lead or supervisory role.
- 3–5 years supporting semiconductor capital equipment.
- Associate of Science degree, or relevant work experience; the posting also lists a BS/AA degree or equivalent experience.
- Strong project management and organizational skills.
- Clear communication and confident presentation abilities.
- Customer-first mindset and strong interpersonal skills.
- Minimum qualification: Associate of Science degree or relevant work experience of 3 years.
Responsibilities
- Lead installation, maintenance, and upgrade activities for KLA systems at customer sites.
- Ensure training and certification of a team of engineers.
- Develop and promote a positive, collaborative work environment.
- Learn and model KLA business processes.
- Lead and develop team members.
- Coordinate rapid responses to critical issues and customer escalations.
- Drive escalations and ensure a customer-focused approach.
- Drive operational excellence through strong systems, documentation, and execution discipline.
- Develop and maintain strong internal and external relationships.
- Manage costs through effective resource deployment and installation-case oversight.
- Present business updates and performance insights to senior leadership.
- Represent Customer Operations in Product Life Cycle teams.
- Partner cross-functionally with engineering, customers, and leadership.
- Hire, coach, and develop a high-performing field support team.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
