Senior Field Solutions Engineer

Miovision

1d

About The Position

The Senior Field Solutions Engineer is a high-impact technical strategist and industry expert responsible for scaling software adoption and operational excellence across agencies and partners in the North East Region. The role builds technical relationships and connects complex infrastructure challenges with Miovision’s solutions. Acting as an embedded consultant, the engineer works within agency operations, leads complex proof-of-concepts and strategic initiatives, and helps ensure deployments deliver measurable value and support long-term network growth and software expansion.

The position works across municipal departments—including Traffic, Transit, Fire, Police, Public Works, and seasonal mobility operations—to design connected Smart City solutions. It develops account plans, solution designs, technical documentation, and implementation plans; leads demos, pilots, and proofs of concept; supports product approvals and customer specifications; resolves complex customer issues; and provides feedback to product leaders to shape product strategy and roadmap priorities. The role also advises Sales, Product, and Support colleagues and represents Miovision in the field, with 40–50% travel expected, including travel between Canada and the USA.

Candidates must be located in the North East. Preference is given to candidates based in NY, MA, or CT.

Requirements

• Deep knowledge of Intelligent Transportation Systems, traffic management systems, Opticom preemption/priority, and network products, with a broad understanding of municipal departments and their operations.
• In-depth understanding of civic network architecture and communications infrastructure, including fiber versus cellular deployments, IPsec tunnels, and network port configurations.
• Working knowledge of product development lifecycle principles and basic engineering practices.
• Proven ability to develop business cases, conduct business analysis, and lead process mapping and redesign.
• Comprehensive systems implementation experience spanning requirements gathering, system design, testing, training, change management, and long-term support.
• Hands-on experience leading pilot projects and delivering technical and executive-level demonstrations.
• Working knowledge of public-sector purchasing processes, agency specifications, and product approval workflows.
• Strong analytical problem-solving skills and experience diagnosing complex business problems and developing solutions.
• Exceptional planning and organizational skills, including the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
• Clear, persuasive, and adaptable written and verbal communication skills for engaging technical staff, client stakeholders, and executive leadership.
• Ability to travel up to 40–50% of the time, including between Canada and the USA.
• Must be located in the North East; preference is given to candidates based in NY, MA, or CT.

Responsibilities

• Support Traffic, Transit, Fire, Police, Public Works, and seasonal municipal operations, and design connected Smart City solutions aligned with city-wide goals.
• Work as an embedded consultant within key agencies, assess existing systems and gaps, develop plans toward agency goals, and capture product and feature needs.
• Write solution designs, technical documents, and implementation plans for integrations in account plans, including potential integrations with Miovision and third-party systems.
• Coordinate contributions across departments, help departments work together, and track progress with project management teams.
• Design and manage product demonstrations, pilot installations, and proofs of concept, demonstrating product capabilities and value.
• Work with the Approved Products List team to secure product approvals in the assigned territory.
• Work with customers and prospects to update Intelligent Transportation Systems specifications to include Miovision Master Specifications.
• Serve as the senior contact for complex issues that stall purchases, delay renewals, or risk customer retention; advocate for customers and work with Product and Support to resolve issues and product gaps.
• Build account plans, develop agency champions, support case studies, webinars, and references, and navigate cross-border rules to help close large deals.
• Advise Sales, Product, and Support on complex questions and document territory knowledge.
• Document customer product feedback and work with Miovision product leaders to shape long-term product strategy and roadmap priorities.
• Represent Miovision in the field, with 40–50% travel expected, including travel between Canada and the USA.

Benefits

• Comprehensive health benefits from day one.
• 24/7 virtual healthcare access.
• Dedicated wellness programs.
• RRSP/401K matching plan.
• Variable Incentive Plan.
• Mio-Days.
• Flexible vacation policy.
• Flexible work options.
• Internet subsidy.
• Remote work allowance.
• Enhanced leave for new parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed