Senior Field Service Technician

ABB•Delaware, OH

3d•$83,300 - $133,280•Remote

About The Position

ABB’s Senior Field Service Technician executes service work in accordance with work instructions, customer orders, ABB quality standards, and safety guidelines. The role delivers customer service, communicates service timelines and expectations, and works on-site with customers to identify operational improvements and resolve pain points. The position is remote, with selected candidates located in Ohio, and supports ABB Smart Power’s solutions for energy distribution, critical power, and related applications.

Requirements

One of the following education and experience combinations: bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and 6+ years servicing critical power equipment; associate degree in electrical technology and 8+ years servicing critical power equipment; or high school diploma/GED and equivalent work and/or military experience with 10+ years servicing critical power equipment.
Advanced ability to interact and communicate information, both written and verbal, to varying levels within the organization.
Ability to collaborate well with others.
Advanced ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Works with speed and ownership until the job is complete.
Must already have work authorization permitting employment with ABB in the United States.

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, identify technical issues, and troubleshoot on-site within certified areas.
Execute installations and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Support certification of Associate Field Service Technicians and Field Service Technicians.
Coach technicians and supervise complex site activities; provide training to team members and customers when needed.
Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
Identify potential equipment failures promptly and recommend corrective actions.
Build and maintain positive customer relationships, contribute to customer satisfaction, identify potential sales opportunities, and communicate them internally.
Identify product and quality improvement opportunities and recommend operational and customer-service improvements to management.
Follow safety protocols, maintain safe work and environmental practices, and report unsafe practices and incidents.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance equal to 2x base pay.
Company-paid AD&D insurance equal to 1x base pay.
Voluntary life and AD&D insurance, employee-paid.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental benefits, employee-paid, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.